Refunding QF First Saver fares - credit voucher only?

[vantage03]

Hi there,
Was looking at booking QF F from LHR-SYD return today (on qantas.com) and noticed the following Ts & Cs applying to cancellations, both in First Saver and First Flex:

‡‡ Restrictions apply. *Ticket value will be stored in credit. Change Fee will apply when redeeming.

I checked and this also applies for SYD-LHR return, so it's not a UK Point of Sale thing.

When reading the full T&Cs, it does seem First Flex offers a "full refund", but this is inconsistent with what it says on the flight selection page. First Saver definitely only a credit, and with restrictions on top of that.

Is this new that you only get a credit voucher for refunding First Class fares? I refunded a First Saver fare with the same LHR-SYD-LHR itinerary in August and got the cash back on my credit card.

I might have just missed this, and got lucky with my last cancellation... but if this is new, it is a VERY unappealing enhancement.

 

[Pushka]

That’s nasty.

 

[Princess Fiona]

Hi there,
Was looking at booking QF F from LHR-SYD return today (on qantas.com) and noticed the following Ts & Cs applying to cancellations, both in First Saver and First Flex:

‡‡ Restrictions apply. *Ticket value will be stored in credit. Change Fee will apply when redeeming.

I checked and this also applies for SYD-LHR return, so it's not a UK Point of Sale thing.

When reading the full T&Cs, it does seem First Flex offers a "full refund", but this is inconsistent with what it says on the flight selection page. First Saver definitely only a credit, and with restrictions on top of that.

Is this new that you only get a credit voucher for refunding First Class fares? I refunded a First Saver fare with the same LHR-SYD-LHR itinerary in August and got the cash back on my credit card.

I might have just missed this, and got lucky with my last cancellation... but if this is new, it is a VERY unappealing enhancement.

I could be wrong but I think you might have got lucky.
Full refunds even in premium cabins are usually only on Flexible tickets.
First Sale definitely very restrictive.

 

[juddles]

Am not quite sure where the OP is reading this stuff from?

I just did dummy bookings in F from SYD to LAX and also SYD to LHR, and the cancellation fee for First Saver fares is the same - $300.

On the dates I looked at there was also First Sale tickets available to LHR, and the cancellation fee is $600 on those.

 

[ShrinkWrapped]

I think you may have only read a small portion of the rules?

looking specifically on the qantas website
https://www.qantas.com/regions/amadeus/minirules/AUEUSALE_SUMMARY/

looking under first sale tickets
cancellation fee is 600 AUD prior to department
change fee is 400 AUD
the stuff about credit is if you are changing and using the value of the ticket for another flight/change (then it's $400 + price difference)

 

[mrsterryn]

We cancelled a 1st class ticket about June 2016 as Qantas had a great sale on .
We were only charged 600 for the cancellation
So it was of value to cancel and rebook

 

[vantage03]

Hi all, for those who asked, this is where I'm reading "*Ticket value will be stored as credit", bottom left hand corner of image.

If this isn't the case, it's unclear and confuses things.

As a consumer I'm just cautious of anything which a company could use to deny a refund.

 

[juddles]

I see what you mean and agree it is not very clear what these footnotes refer to. But in any case, the same footnotes are there if you select the fully flex ticket. I think it is just an untidy screen design - not something unexpected from QF

 

[Must...Fly!]

You need to look for the asterisk, as that is what is denoted.

Most QFi fares (even sale) are refundable. Check the rules by searching (free) on ITA Matrix if you want the full spiel.

 

[vantage03]

Most QFi fares (even sale) are refundable. Check the rules by searching (free) on ITA Matrix if you want the full spiel.

I mean, having to search ITA Matrix for fare rules couldn't be more consumer-unfriendly.
I fly a lot, this isn't my first rodeo. If it's unclear to me, it's probably unclear to many punters out there.
In any case, as juddles said it's probably untidy design.

 

[Pleb Status]

I mean, having to search ITA Matrix for fare rules couldn't be more consumer-unfriendly.
I fly a lot, this isn't my first rodeo. If it's unclear to me, it's probably unclear to many punters out there.
In any case, as juddles said it's probably untidy design.

QF is a customer unfriendly airline! I assume that this is well known.

Things like not showing the actual fare class booked prior to payment are deliberately done to annoy...

 

[danielt25]

If it's ambiguous best to call up and clarify.

While not first class, in August I booked 30 domestic business flights online (during their business sale) as Qantas website said the fares were fully refundable under full fare conditions. (I class fares). When I went to cancel one of them was told fares are non refundable. Luckily I was able to argue my point through the Platinum One team who honoured what I saw on website as fares being fully refundable. (Even though fares were meant to be non- refundable). Didn't have a screenshot of T&C at time of booking as didn't think I'd have to argue with QF as it was pretty clear.

 

[JohnPhelan]

QF is a customer unfriendly airline! I assume that this is well known.

Things like not showing the actual fare class booked prior to payment are deliberately done to annoy...

You genuinely think there is a team of people at QF deliberately trying to annoy you??? Trust me, you're not that important to them.....

 

[love_the_life]

You need to look for the asterisk, as that is what is denoted.

Most QFi fares (even sale) are refundable. Check the rules by searching (free) on ITA Matrix if you want the full spiel.

And I couldn’t see an asterisk though I might need new glasses. Was there one in the screen shot?

 

[Pushka]

You genuinely think there is a team of people at QF deliberately trying to annoy you??? Trust me, you're not that important to them.....

Nah. They try to annoy all of us. Just happens on an individual basis. Obviously.

 

[Pleb Status]

You genuinely think there is a team of people at QF deliberately trying to annoy you??? Trust me, you're not that important to them.....

Nah. They try to annoy all of us. Just happens on an individual basis. Obviously.

Does QF have a team of people who come up with policies which are designed to annoy all of their customers?

Unfortunately, from the evidence available to the prosecution (this forum), the answer is yes... they do!

 

[Pushka]

Does QF have a team of people who come up with policies which are designed to annoy all of their customers?

Unfortunately, from the evidence available to the prosecution (this forum), the answer is yes... they do!

It’s more like unintended consequences in some situations. Aka they don’t know customers very well.

 

[Borisdog]

Does QF have a team of people who come up with policies which are designed to annoy all of their customers?

Unfortunately, from the evidence available to the prosecution (this forum), the answer is yes... they do!

Probably off topic here but I'd love to know what QF did to you to really piss you off so much. For a couple of weeks now you've really been sticking it to them

 

[Pleb Status]

Probably off topic here but I'd love to know what QF did to you to really piss you off so much. For a couple of weeks now you've really been sticking it to them

After more than 16 years of 'letting things slide', I am now happy to call out QF. And they do a lot of things poorly....

'Enjoying' the QF hospitality right now in fact...