Refunded QF Points not adding to my total balance?

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Croupier

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Apr 30, 2015
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So nearly 3 months ago I cancelled Reward tickets on JQ, the taxes were refunded in a few days but no points.

Today I decided to rectify the issue and rang CS.

It didn’t take to long, and I refreshed the web page and can see the points refunded minus the point fees in my account statement however my total balance of points did not change?

Is there a lag in the system? Should I be concerned?

BEFORE:


AFTER:
 
The site is glitch this morning - just saw this banner appear
 

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The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

AFF Supporters can remove this and all advertisements

Log off and on again - often the points tally does not update until you do so.
Happy to report on the QF app all is well and it is showing the correct points total :)
Unusual however that on my PC the QF website is still showing the old balance? Logged on and off a few times.
Perhaps a cookie or saved data issue...
 
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