Redemption Cancellation - return of points timeline

[nickykim]

Hoping for some of your experiences - I cancelled a redemption flight on Friday 13 January. I am now awaiting the return of the points to my KrisFlyer account so I can book something else. Any ideas how long it will take for the points to hit my account? It isn't urgent as I have heaps of date flexibility for the new booking but it would be good to know when I should start following up and asking if anything has gone wrong with the return of points.

Thanks for your help.

 

[jbman]

Instead of cancelling I called SQ and asked them make a new booking for me. They put the new booking on hold, cancelled the other booking for me and after 3 days I had a my new booking completed without anything else needing to be done.

I would call them to get the flight you want put on hold and explain you want to use points from the cancelled booking.

 

[nickykim]

Points back into account about an hour after I posted the question!

Rebooked trip to Japan in Oct 17 with Melbourne departure, was booked to depart Sydney because I wanted to travel on the A380. Now I can do that without adding an extra flight.