Red e-Deal - Cancellation/Credit and Re-Use - Newbie Question

[lovestotravel]

Total newbie question here but I'd rather ask the experts than make a rookie mistake!

I need to cancel a Red e-Deal domestic fare that I booked on-line.

Am I correct in reading the Fare Rules that I can

Cancel the ticket
Use the full amount towards another ticket later on
& There are NO costs/surcharges involved ?

 

[KitKat]

You can cancel the ticket
BUT for a Red e-deal ticket
1 There will be a credit voucher, must be used within 12 months of original booking made
2 must cancel before day of departure, otherwise total loss
3 $65 fee per booking per person! for the next booking and any fare difference..


look it up at qantas.com

 

[lovestotravel]

Yes I have read it but it's not quite clear......

Before the day of scheduled departure:

• Re-booking - see 'Booking Changes' above.
  • Ticket value can be used towards payment for a new booking for travel anywhere on the Qantas network within 12 months of the date that the original ticket was issued. However, you cannot re-book and travel on the same day.
  • Any credit is the Australian dollar price

Then it says a "Cancellation" $ Keep Value

My read of it is that the $65 only applies if you want to change the flight, not cancel and re-book..........

 

[serfty]

That's incorrect - a fee certainly is payable.

Posted on a wing and a prayer ...

 

[lovestotravel]

Thanks serfty, that makes sense.....

 

[KitKat]

For Red e-deals, the conditions are poor...
Yes "cancellation" keeps "value" but you will be pinged the $65 per person per booking when you rebook plus any fare difference
Th $65 fee used to be much lower..

 

[serfty]

...
Th $65 fee used to be much lower..

Back in the early days of 'red e-deals' the fare were not changeable at all - fail to travel as booked and you'd forfeit the entire fare.

---

Here's the current rules: (http://www.qantas.com.au/regions/amadeus/minirules/AUAURED1JQ/)

Red e-Deal

Cancellations (including no show)

Before the day of scheduled departure: Re-booking - see 'Booking Changes' above. Ticket value can be used towards payment for a new booking for travel anywhere on the Qantas network within 12 months of the date that the original ticket was issued. However, you cannot re-book and travel on the same day. Any credit is the Australian dollar price. No refund. On the day of scheduled departure (including no show): Not permitted. Loss of fare.

While there is indeed no direct mention of a fee for reusing the credit 'shell' if cancelling - refer to the "see 'Booking Changes' above" part:

For bookings made before 7 July 2011 view applicable fare rules Changes can be made online at qantas.com/yourbooking, otherwise call 13 13 13. Exception: For changes to combined Qantas and Jetstar bookings, and to multi-city bookings call 13 13 13. Changes before the day of scheduled departure: Your original fare may be used as credit towards a new fare of equal or higher value, provided the new fare conditions are met. For changes made over the phone, you must pay the service fee applicable as at the date of change. At the time of making the change you must pay: the change fee applicable as at the date of the change any fare difference between the fare for your new booking and the original fare. Once your booking is made the current change fee and service fee can be viewed anytime at qantas.com/your booking. Your new booking must be for travel anywhere on the Qantas network within 12 months of the date that the original ticket was issued. However, you cannot re-book and travel on the same day. Changes on the day of scheduled departure: Not permitted. Loss of fare.

 

[ChrisFlyer]

I looked into doing this the other day! I had booked a Q class BNE-MEL @ $179, but the same flight is now on sale in E class for $119... I looked at cancelling the Q and purchasing the E with part of the credit, but the $65 cancellation fee would indeed apply when you go to rebook (I decided against it, as it would actually cost money... If I'd paid much more for the flight (or if the cancellation fee was lower), I would have saved some money haha!

 

[equus]

I would have saved some money haha!

Afraid not - you have overlooked the condition "new fare must be equal or greater value". There is no way to get a "partial refund" as it were - only to pay more money.

 

[ChrisFlyer]

Afraid not - you have overlooked the condition "new fare must be equal or greater value". There is no way to get a "partial refund" as it were - only to pay more money.

Ahh... well in the same situation with a higher original fare, I could always put the fare into credit and purchase a new ticket at the lower price (with cash/CC - not using the credit), and save the credit for a more expensive flight

 

[JohnK]

And as highlighted sometimes it is not worth changing flights but rather cancelling and rebooking.

 

[whughes3]

I can confirm the $65 charge for re-booking with a voucher from a cancelled red E-deal; I just got hit with this, despite the fact that the new fare was in J.