Question about Retro Claim

[Ben170292]

Hi,

I submitted a Retro claim for flights with DL and have received points and SCs for half of the flights but not the rest, Is this Normal? does this mean I will not receive points for the rest as they were all in the same retro claim?

Also for the flight MEL-SYD which was on VA then connecting to DL I only got 23 points, Is this because it is part of a bigger booking or is this a mistake?

I did do a search for a similar thread but couldn't find any.

Thanks, Ben

 

[Velocity Frequent Flyer]

Hi Ben,
If you PM the flight and your velocity details, we can investigate.
Cheers

 

[Ben170292]

I have tried sending the correct VFF number but your inbox is full.

 

[Velocity Frequent Flyer]

I have tried sending the correct VFF number but your inbox is full.

Sorry Ben, please try again