Dear Mr [Revenge]
We are writing regarding your Classic Awards booking with reference xx_xx_.
The refund of your Qantas Points and tax for this booking has been processed and should appear on your account today.
Understanding the volume which we are seeing, we have acted on the demands and have added additional staff to help work on the refunds and credits so we can process them as quickly as we can.
If you are waiting on other seperate [sic] bookings to be refunded, please note that the team will not be able to process them at the same time. Depending on the type of request received, it is possible they will be actioned by different dedicated teams.
If you have not yet received a refund for these charges, we ask for your patience and can reassure you that all refunds that will need to be made will be processed.
We thank you for your continued loyalty during this time. We appreciate your patience as we continue to work and meet all requests that we are receiving.
We welcome your feedback. For us to improve our service, please complete our customer feedback survey via
qantas.com/QantasEmailSurvey *
We look forward to welcoming you on board again soon when we can.