[QF] points and missed connection

Discussion in 'Qantas Frequent Flyer Program' started by hanoi1010, May 19, 2017.

  1. hanoi1010

    hanoi1010 Newbie

    Nov 20, 2008
    5
    0
    I purchased an Emirates ticket Beirut to Sydney via Dubai and Singapore with the last leg on Qantas. The Emirates flight was late into Singapore so the QF went without us and Emirates transferred us to a Singapore Airlines flight to Sydney. I bought the ticket as a QFF member. Should I be entitled to frequent flyer points for that last leg? If so, on which airline? I'm a Kris flyer member too but as I say I registered as a QFF member when I bought the ticket. Has anyone had any luck in this situation?
     
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  2. bam71

    bam71 Member

    Jun 3, 2010
    376
    155
    Fortutide Valley
    Re: points and missed connection

    I think you'll find in the T&C's they say you won't get QF points in this situation. I'd be inclined to do a retro claim for Krisflyer and see how you go.
     
  3. hanoi1010

    hanoi1010 Newbie

    Nov 20, 2008
    5
    0
    Re: points and missed connection

    Thanks bam71 I'll give that a go
     
  4. MEL_Traveller

    MEL_Traveller Enthusiast

    Apr 27, 2005
    14,647
    4,588
    Melbourne, AU
    Re: points and missed connection

    you could ask for an 'original routing credit' - this was an involuntary missed connection. you could apply for this by ringing the Qantas Frequent Flyer call centre. Alternatively, if you want the points on Kris flyer, make a retro claim through SQ.
     
  5. ozbeachbabe

    ozbeachbabe Senior Member

    Jan 10, 2009
    6,167
    2,314
    Re: points and missed connection

    I've heard of cases where people have got both ie the ORC via QFF then credited the carrier they ended up flying on to the relevant program.

    You must be enrolled as a frequent flyer at the time of travel (which the OP was) to make retroactive claims unless it's the airlines own ff program as they usually offer a grace period in which to enrol and subsequently claim.
     


  6. hanoi1010

    hanoi1010 Newbie

    Nov 20, 2008
    5
    0
    Re: points and missed connection

    Thanks MEL_Traveller, it's good to know what I should be asking for
     
  7. hanoi1010

    hanoi1010 Newbie

    Nov 20, 2008
    5
    0
    Re: points and missed connection

    Ta Oz I'll give QFF a go first
     
  8. JohnK

    JohnK Veteran Member

    Mar 22, 2005
    37,374
    7,420
    BNE, SYD and CNX
    Re: points and missed connection

    You're entitled to original routing credit regardless of which airline you ended up flying. Has happened to me many times.
     
  9. hanoi1010

    hanoi1010 Newbie

    Nov 20, 2008
    5
    0
    Re: points and missed connection

    Good to know thanks
     
  10. RoseAnna

    RoseAnna Active Member

    Mar 6, 2016
    544
    249
    Perth
    Flight Map:
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    Re: points and missed connection

    Do QF first then a retro claim with SQ. Just save your ticket and send in the claim when QF comes through with their final decision. I did a retro one when China Southern was late and I missed my connection, they put us onto SQ instead. Not a problem getting the points through SQ (but then again, I never claimed any with China Southern)
     

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