QF issue refund vouchers?

[blu]

Hi, in mid Feb had Y+ awards for SYD-LHR (QF31).
Unfortunately the AVOD unit did not operate at all, for one of our seats.
Would we be eligible for a refund for this problem.
(BA recredit points or cash for similar incidents).

 

[ozmille]

Hi, in mid Feb had Y+ awards for SYD-LHR (QF31).
Unfortunately the AVOD unit did not operate at all, for one of our seats.
Should we have enquired about a refund for this problem (BA recredit points or cash for similar incidents).

Did you send in feedback when you got back? I got a voucher when IFE wasn't working from LHR to BKK (was travelling in J)

 

[blu]

no, unfortunately been catching up on other things & didn't give it much thought.
Somewhat belated, I will be suggesting that they carry iPads for use in this situation.

 

[oz_mark]

Did you send in feedback when you got back? I got a voucher when IFE wasn't working from LHR to BKK (was travelling in J)

Conversely, I have had AVOD that doesn't work at all as it's broken. AVOD that is just a loop system as it's broken. Never received anything at all for it.

 

[under the radar]

Hi, in mid Feb had Y+ awards for SYD-LHR (QF31).
Unfortunately the AVOD unit did not operate at all, for one of our seats.
Would we be eligible for a refund for this problem.
(BA recredit points or cash for similar incidents).

did you raise this inop AVOD with the crew whilst onboard the flight? in the past the CSS (cabin supervisor for Y and Y+) or CSM (all cabins manager) had the ability to take details and offer various types of 'vouchers' to pax for them to use straight away or in the future...there are many different vouchers...and the most suitable one can be offered as some sort of 'compensation'...they can range from 'duty free vouchers' to 'free movie passes' with respect to inop AVOD...

 

[Kangol]

Did you send in feedback when you got back? I got a voucher when IFE wasn't working from LHR to BKK (was travelling in J)

How much was the voucher for (if you don't mind me asking)?

 

[Saba]

I got a $100 duty free allowance for spending on the plane when AVOD did not work Syd/Sing

 

[ozmille]

How much was the voucher for (if you don't mind me asking)?

IFE was completely down and voucher was for AUD200 or 250

 

[ozmille]

did you raise this inop AVOD with the crew whilst onboard the flight? in the past the CSS (cabin supervisor for Y and Y+) or CSM (all cabins manager) had the ability to take details and offer various types of 'vouchers' to pax for them to use straight away or in the future...there are many different vouchers...and the most suitable one can be offered as some sort of 'compensation'...they can range from 'duty free vouchers' to 'free movie passes' with respect to inop AVOD...

SWMBO received some movie vouchers for no IFE on a SIN SYD.