The following commercial policy options are available to Qantas customers holding a valid Qantas (081) ticket issued on/before 29 October 2011 who are directly affected by schedule change activity (ie cancelled and retimed flights resulting from the grounding of Qantas services) for travel from 1700 AEDT 29 October 2011 up to and including 2 November 2011.
Passengers may without fee:
- Rebook to alternative Qantas flights (including QF Codeshare flights operated by BA).
- Rebook with endorsement to another carrier where Qantas have an Interline E-ticket Agreement.*
- Re-route travel
- Via the most direct routing using Qantas.
- Return to the origin port via the most direct routing using Qantas.
- Change Destinations. The value of the existing ticket can be used towards the purchase of a new ticket. If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger. Applicable surcharges, fees and taxes may apply.
- Retain the value of the ticket in credit for future travel within 12 months from the original ticketed date of departure. If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger. Applicable ticket surcharges, fees and taxes may apply.
- Refunds
- For customers who have commenced their journey a full refund of the affected sector(s) will be available.
- For customers who have not commenced their journey a full refund will be available.
Note:* Customers wishing to rebook to another carrier may do so in the lowest available booking class within the same cabin of travel.
Conditions
- Changes permitted to tickets issued on/before 29 October 2011 for travel from 1700 AEDT 29 October 2011 up to and including 2 November 2011.
- All changes must be made prior to departure.
- Changes permitted on the day of departure.
- New travel dates must be within 12 months of original ticketed date of departure.
- If the same booking class is not available, the lowest booking class within the same cabin may be booked (eg. within Business or Economy cabin)
- Any third party costs/penalties, such as hotel or other ground operator fees incurred will not be waived by Qantas.
- All other rules and conditions of the ticket remain unchanged.
- This policy also applies to customers who are booked on Codeshare flights operated by Qantas.