Qantas Wellbeing App - Points slashed

Joined
Jul 5, 2015
Posts
385
Is it just me, a bug, or has the Qantas Wellbeing app slashed all points earn rates by 10%? E.g daily step goals used to be something like 4, 6, 9, 12 points. Now it's 0.4, 0.6 and 0.9 points... Hitting your weekly target used to be 70 points. Now it's 7 points.

Makes the app quite useless for such low points rates.
 
Ok I have the answer for this as was perplexed when it happened to me. If you do not hold Qantas health insurance, 28 days after you sign up earning rates drop to 20% of what it was when you first signed up. Agree it's hardly worth your while,
 
A Qantas Travel Insurance Policy also qualifies for the higher earn rate.

An interesting glitch: my QF travel insurance expired end of April last year and my earn rate dropped down to the 10% level. However, late last year I received an email advising I may be eligible for a (backdated) pro-rata refund due to Covid-linked exclusions introduced on my policy. I applied and received a small refund.

My Wellbeing App reverted to the full earn rate and continues to this day. Presumably, they had to temporarily reinstate the policy to action the refund.

It will be interesting to see how long the full earn rate continues. I ain't complaining.
 
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That's helpful information as I'll keep that in mind when we eventually manage to escape the sunny shores of Oz. I was only earning approx 120 points a week but it's way better than less than 20
 
Keep in mind the app does have occasions where the earn rate reverts back for a period, or other offers/"check ins" that may increase the earn rate.
 
Oh yes, wow. That is exactly it! I left Qantas insurance this week. I never knew insurance boosted the points. Would have been an interesting win back campaign if they had told me the points would reduce so much.

Wouldn't have stayed, but interesting non the less. Will uninstall the app now haha
 
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Even at only a few points a week I keep this, great way to keep the points ticking over across a number of accounts.
 
Does anyone know whether I would still get the full amount of points if I take out a Qantas car insurance policy but don't have a Qantas Health insurance policy? Would I still get the 10 points per day for closing my rings etc, or do I have to actually have a Health insurance policy to get the full points for the health challenges?
 
I finally got around to downloading and using the app - mainly to tick over the QF Green thing. I don’t have current QF Insurance (that I’m aware of - some travel insurance in the past) and my step challenge points are of the order of 8k/15 pts p/d and 150 pts per week. I sent an invite link to SYD+1to download the app but they’re only getting 1/10th of the points! Does that sound normal?
 
I finally got around to downloading and using the app - mainly to tick over the QF Green thing. I don’t have current QF Insurance (that I’m aware of - some travel insurance in the past) and my step challenge points are of the order of 8k/15 pts p/d and 150 pts per week. I sent an invite link to SYD+1to download the app but they’re only getting 1/10th of the points! Does that sound normal?
10% of the maximum earn is the payout for non-insurance holders.

So it appears the system still recognises you as a QF Insurance policy holder.
 
10% of the maximum earn is the payout for non-insurance holders.

So it appears the system still recognises you as a QF Insurance policy holder.
So the piddling low numbers are normal? I vaguely recall seeing that ages ago and possibly why I hadn’t used it since.
 
So the piddling low numbers are normal? I vaguely recall seeing that ages ago and possibly why I hadn’t used it since.
It is normal. There is a survey useful for getting Green tier though (they need to fix that one though so that it'll reappear to do it a second time for a new membership year) and there are other surveys that you can do every once in a while to get some extra points. I agree that the points earn isn't great from the app, but it is a useful way to keep accounts active for infrequent flyers.
 
It is normal. There is a survey useful for getting Green tier though (they need to fix that one though so that it'll reappear to do it a second time for a new membership year) and there are other surveys that you can do every once in a while to get some extra points. I agree that the points earn isn't great from the app, but it is a useful way to keep accounts active for infrequent flyers.
Yeah, that’s why I finally got around to logging in (for the Green Tier).

I did all the surveys (health, car, house security etc). All of which I got 10x points compared to SYD+1!
 
10% of the maximum earn is the payout for non-insurance holders.

So it appears the system still recognises you as a QF Insurance policy holder.
Turns out it appears that the 28 day “Trial period” gives the better earn rate. Yet the invite to SYD+1, subsequent download and use didn’t bestow the same favourable earn for their trial period! I still got 150 pts for the referral but less overall between the two of us…

Lesson there - just nudge your friends and family.
 
Does anyone know whether I would still get the full amount of points if I take out a Qantas car insurance policy but don't have a Qantas Health insurance policy?
No, you wouldn't get the full points. The only thing that changes with Car Insurance is that you get the full points for completing the car related questionnaires (eg brake test, book a service) when they pop up every 3-6 months in the wellbeing app. I'd estimate the total points earnable at being about 500-1000 per year if you were vigilant and checked weekly if the surveys had re-opened again - it isn't worth much.
 
No, you wouldn't get the full points. The only thing that changes with Car Insurance is that you get the full points for completing the car related questionnaires (eg brake test, book a service) when they pop up every 3-6 months in the wellbeing app. I'd estimate the total points earnable at being about 500-1000 per year if you were vigilant and checked weekly if the surveys had re-opened again - it isn't worth much.
I did all of those straight away, so got the max pts each - well, at least once. Thanks for the tip to keep checking from time to time.
 
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