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Qantas | Frequent Flyer
Qantas to shut airport service desks, force customers onto self-service
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<blockquote data-quote="Jacques Vert" data-source="post: 2259730" data-attributes="member: 14671"><p>As a shareholder in QF, I am concerned that QF makes it difficult for potential passengers/customers to give them money. And this has been going on for some time. </p><p></p><p>Someone rings to make a booking and they have to wait on hold for hours. How many give up and make alternative arrangements, book with the opposition, etc? </p><p></p><p>Sure you can book online or through a TA but as the AFF Editor found, that doesn't always work.</p><p></p><p>I would have thought that, if you want to stay in business long term, you would make it as easy as possible for customers to buy stuff from you.</p></blockquote><p></p>
[QUOTE="Jacques Vert, post: 2259730, member: 14671"] As a shareholder in QF, I am concerned that QF makes it difficult for potential passengers/customers to give them money. And this has been going on for some time. Someone rings to make a booking and they have to wait on hold for hours. How many give up and make alternative arrangements, book with the opposition, etc? Sure you can book online or through a TA but as the AFF Editor found, that doesn't always work. I would have thought that, if you want to stay in business long term, you would make it as easy as possible for customers to buy stuff from you. [/QUOTE]
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Qantas to shut airport service desks, force customers onto self-service
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