Reply to thread

Message: <blockquote data-quote="Cddc" data-source="post: 2229302" data-attributes="member: 69135">Usually different calendar dates. Now I think about it, I generally encountered this problem when I have called up our travel agent and changed a QF flight for an earlier QF flight (in a mixed booking). All good - as long as they continue to have a staff member at that point of the process for these types of problems.Another abnormality, QF airport staff always request that I call our travel agent to change my flexible fare to an earlier flight, whereas VA airport staff just transfer me to my requested earlier flight. This is sometimes done using 'fly ahead' with my platinum status or at other times by finding a fare in the same (flexible) bucket for the flight I want to get on.  I have no status with QF so, at face value, it appears QF has coached me into a process that doesn't allow me to check in to my changed flight without talking to a staff member. I don't see this being much of a problem going forward as more of my travel moves to QF only simply due to frequency and connection times. I understand 'the process' is not QFs.However I digress...shutting airport service desks it going to be most inconvenient for people who do not have a travel agent they can rely on to get them on their way and for passengers with no status who rely on the QF call centre and long wait times. Hopefully the technology will be up to scratch and user friendly so neither will be required.</blockquote>

Verification