I Have been lurking here for a time and finally thought I may have something useful to contribute.
As I am sure everyone here knows, Qantas offer a "Price Promise" when booking online subject to conditions.
I had used it a couple of times previously however on my last booking that admittedly was about 12 months ago I inadvertently breached one of the provisos.
I submitted a screenshot of the alternative booking website I had taken immediately prior to making the Qantas booking.
The technicality is that you must take your screen shot after booking. Qantas immediately declined the promise.
Yes Qantas were acting within the guidelines, however the proviso that the screen shot be taken after booking was mentioned only once in the preamble and not included in the What Qualifies and
What Doesn't Qualify table.
Naturally I appealed, initially through the chat feature where I was encouraged to resubmit the screen shot.
I took a second identical screen shot, however Qantas again declined as you are not allowed to re submit.
To cut a long story short after multiple emails, chats and phone calls I was able to reverse the decision and also get my bonus 1000 points.
I hope to alert any one else using this function that there is no leeway or common sense applied.
It reminded me of making an insurance claim where Qantas tried really hard to get out of the promise.
Thank you to all the contributors from whom I have benefited greatly with the advice and information here.
I have also used the Amex Explorer Card referral that was approved on May 13 this year so a lucky AFF member received the 30.000 bonus points
I could not find any mention of this topic elsewhere on the site and mods please feel free to move this if I have posted in any way incorrectly.
As I am sure everyone here knows, Qantas offer a "Price Promise" when booking online subject to conditions.
I had used it a couple of times previously however on my last booking that admittedly was about 12 months ago I inadvertently breached one of the provisos.
I submitted a screenshot of the alternative booking website I had taken immediately prior to making the Qantas booking.
The technicality is that you must take your screen shot after booking. Qantas immediately declined the promise.
Yes Qantas were acting within the guidelines, however the proviso that the screen shot be taken after booking was mentioned only once in the preamble and not included in the What Qualifies and
What Doesn't Qualify table.
Naturally I appealed, initially through the chat feature where I was encouraged to resubmit the screen shot.
I took a second identical screen shot, however Qantas again declined as you are not allowed to re submit.
To cut a long story short after multiple emails, chats and phone calls I was able to reverse the decision and also get my bonus 1000 points.
I hope to alert any one else using this function that there is no leeway or common sense applied.
It reminded me of making an insurance claim where Qantas tried really hard to get out of the promise.
Thank you to all the contributors from whom I have benefited greatly with the advice and information here.
I have also used the Amex Explorer Card referral that was approved on May 13 this year so a lucky AFF member received the 30.000 bonus points
I could not find any mention of this topic elsewhere on the site and mods please feel free to move this if I have posted in any way incorrectly.