Qantas Points on Weather Changed Route.

[jastel]

Recently flew CNS-BNE-NRT-CTS return...all on QF flight numbers...all one Booking Number.
The NRT-CTS segments were on Jetstar Japan but QF numbered flights.
When I booked I used points plus pay to minimise the cost down a bit...first time I have used this.

Coming back the Jetstar CTS-NRT flight was weather delayed by 6 hours, this meant I missed all the rest of the return flights as well.
I was rebooked on QF80 NRT-MEL, then MEL-CNS the next day.
Also got a Business Upgrade approved for my original NRT-BNE flight... before I missed it.

My question is on the points and SC regarding the NRT-MEL bit have not posted.

50000 points were deducted for the original Business upgrade which listed as NRT-BNE not MEL.
As I did not actually "book" this NRT-MEL flight, Qantas did to reseat me, do I get points/SC for it?
Or do I get points/SC for the originally booked NRT-BNE flight that I missed?
Currently I have no points/SC for the return NRT- Australia leg...

Is this normal or should I wait a few more days for it to clear up?

Thanks

 

[deejo77]

Apply to qantas for [h=2]Original Routing Credit[/h]

 

[jastel]

OK will try that.

 

[harvyk]

Before applying for ORC, see if your new route will actually give you more points/ sc's. Give it a few days to see if anything is posted, you have 12 months to claim ORC.

 

[jastel]

The new route should as its 2 hours further south and more flying...
I was hoping it would sort itself out after a while...after all there was major rescheduling.
It has only been a few days since the flights but all other sectors have posted.

 

[Himeno]

Points/SC's should post for the flights flown. When they post, should they be less then what you should have gotten on the original booking, contact QF asking for Original Routing Credit

 

[oz_mark]

The new route should as its 2 hours further south and more flying...
I was hoping it would sort itself out after a while...after all there was major rescheduling.
It has only been a few days since the flights but all other sectors have posted.

There is no difference in SC/Points eanring between NRT-BNE and NRT-MEL. As for the rest, it lloks as though you'd be better off with the as-flown credits, rather than the original.

Give it a day or two, the contact them, and explain what happened.

What were you originally booked on for NRT-BNE? Before upgrading....

 

[jastel]

QF62 NRT-BNE...economy...but business points upgrade approved before the storm interrupted things.

Still no changes to points yet.

 

[jastel]

Rang up at last and they gave me original routing credit NRT-BNE.
But still got MEL-CNS sector credit.