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Qantas/Oneworld rules re: Business Class

muppet

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I guess I haven't tested it with VA, but i would be shocked if CBR lounge turned away a paid, same-day business class passenger with a J BP? Skyteam, Oneworld, and Star Alliance airlines only require a 'same-day' J boarding pass to access any lounge on their network. It doesn't matter if you are in J at that particular airport or not. In fact I have visited an AA lounge with a J BP for LAX departure even when I was flying BNA-LAX on Southwest!

VA's website simply says you need a J BP to access the lounge. It doesn't specifically say it needs to be departing from that airport.

If you could indeed book into a J fare from CBR, the BP would alow you access to the lounge, even if there is no J cabin. Based on what you show, maybe there is no J fare, so it wouldn't work... but if you could, it would.
But the boarding pass would say economy...

FYI - Qantas no longer honours the Oneworld rules, you must be travelling in Business on your "next onward flight" or some kind of language similar
 

justinbrett

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But the boarding pass would say economy...

FYI - Qantas no longer honours the Oneworld rules, you must be travelling in Business on your "next onward flight" or some kind of language similar
Thats not correct - however It only applies to oneworld connections (No JQ, EK etc). It does apply to QF-QF connections. (Source)
 

muppet

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Thats not correct - however It only applies to oneworld connections (No JQ, EK etc). It does apply to QF-QF connections. (Source)
I didn’t say there was no longer a policy, I said QF doesn’t honour it.

Source (i.e. this forum’s member’s lived experience, not the QF website): Qantas Denies Lounge Access in Violation of Oneworld Rules

 

levelnine

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Thats not correct - however It only applies to oneworld connections (No JQ, EK etc). It does apply to QF-QF connections. (Source)
That is not correct. The official Qantas Lounge Access Eligibility page only entitles you access to a lounge based on your class of travel only for your next onward flight: 'Lounge access eligibility is based on the class of travel or the Frequent Flyer Membership tier for your next onward flight.'


Most Qantas lounge agents are not enforcing this new policy, but don't count on that continuing forever.
 

justinbrett

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That is not correct. The official Qantas Lounge Access Eligibility page only entitles you access to a lounge based on your class of travel only for your next onward flight: 'Lounge access eligibility is based on the class of travel or the Frequent Flyer Membership tier for your next onward flight.'


Most Qantas lounge agents are not enforcing this new policy, but don't count on that continuing forever.
oneworld policy overrides Qantas policy. Granted you might need to make this argument, but legally speaking they are required to follow oneworld policy.
 

levelnine

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oneworld policy overrides Qantas policy. Granted you might need to make this argument, but legally speaking they are required to follow oneworld policy.
Again, this is incorrect. Carriers are free to deviate from oneworld policy by treating their own members worse than other oneworld members as long as that is stated. Eg AA forbid their own OWEs from lounge access on domestic flights, but allow OWEs from other airlines.
 

Max Samuels

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Again, this is incorrect. Carriers are free to deviate from oneworld policy by treating their own members worse than other oneworld members as long as that is stated. Eg AA forbid their own OWEs from lounge access on domestic flights, but allow OWEs from other airlines.
I know and it is the STRANGEST thing I have ever seen. Reading the AA lounge access rules is so bizarre.

I think (and correct me if I am wrong), although QF also has a paid for club (the QC), but to get around this stupid rule they "give" complimentary club access to Gold and Plat, therefore avoiding the weird AA scenario.

I often fly with a friend who is OWE with AA, but won't pay for admiral club membership, so he can only access the club when we are travelling together as my guest - even though that is his home airline
 

justinbrett

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Again, this is incorrect. Carriers are free to deviate from oneworld policy by treating their own members worse than other oneworld members as long as that is stated. Eg AA forbid their own OWEs from lounge access on domestic flights, but allow OWEs from other airlines.
But those deviations are written into the oneworld rules. It even has an exemption preventing Qantas Gold from accessing QF domestic business lounges.

I see no evidence to suggest that your claims are correct. I have never heard of Qantas refusing to apply oneworld policy.

The issue we are talking about is class of travel entitlement, not frequent flyer status, so there is no “treat your members differently” in any case. This would apply to anyone flying Qantas.
 

justinbrett

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Seriously? I replied to your post with a link from this very forum.
Again: Qantas Denies Lounge Access in Violation of Oneworld Rules
I’m aware of the thread and don’t doubt individuals not knowing the rules or failing to apply the correct policy.

I’ve never seen a formal statement from Qantas that the oneworld policy doesn’t apply. Even that thread recommends to print out the oneworld rules to show them. You get poor staff interactions in every industry around the world. It shouldn’t be taken for company policy.
 

justinbrett

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Where does it say on Qantas' or oneworld's website that oneworld policy overrides Qantas policy?
Here (from their own website - Source ):
oneworld lounge access for First or Business Class customers
Indulge yourself before departure in a wider range of airport lounges when you fly First Class or Business Class with any oneworld member airline.
  • Customers flying First or Business Class have access to the equivalent class of lounge regardless of their frequent flyer status. First Class passengers may use a Business Class or frequent flyer lounge if a First Class lounge is not available.
  • First Class passengers may invite one guest to join them in the lounge. The guest must also be travelling on a flight operated and marketed by a oneworld airline.
Connecting between oneworld marketed and operated flights:
  • First and Business Class customers connecting on the same day of travel, or before 6am the following day, can access the lounge when travelling between an international long haul^ and an international short haul or domestic flight (and vice-versa).
  • Lounge access will be determined on the international long haul^ ticketed flight (either First of Business Class) regardless of the ticketed class of travel on the international short haul or domestic flight.
  • You must be prepared to show your boarding pass or itinerary showing travel in First or Business class on the international long haul flight, in order to access the lounge before your international short haul or domestic flight.
The following exception applies:
1. First and Business Class customers who do not hold Emerald or Sapphire tier status are not eligible to access American Airlines lounges when travelling on solely domestic flights within the U.S.A or between the U.S.A and Canada, Mexico [except Mexico City], the Bahamas, Bermuda and the Caribbean) other than the exception listed below:
2. Customers travelling in First or Business class on U.S.A transcontinental flights between JFK-LAX, JFK-SFO and MIA-LAX (and vice-versa) are eligible for lounge access.
 

levelnine

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Here (from their own website - Source ):
No where does it say that these rules trump a carrier's own rules in the event of a conflict.

Do you honestly think you are going to win an argument that oneworld rules trump Qantas' own rules when seeking entry into a Qantas lounge on a Qantas flight in front of a Qantas agent? LOL
 

justinbrett

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No where does it say that these rules trump a carrier's own rules in the event of a conflict.

Do you honestly think you are going to win an argument that oneworld rules trump Qantas' own rules when seeking entry into a Qantas lounge on a Qantas flight in front of a Qantas agent? LOL
The policies have to be read together - you can either get in via Qantas rules or oneworld - one doesn’t rule out the other. There is nothing in the Qantas policy that contradicts the oneworld policy (it is not exhaustive). I probably used poor wording earlier when I said overriden.

The Qantas site also doesn’t say you can access the lounge if you fly any oneworld airline flying business or first. Are you suggesting they won’t let you in the SYD flying BA J? It’s covered by the oneworld rules and they don’t need to restate it.
 

woodborer

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I think (and correct me if I am wrong), although QF also has a paid for club (the QC), but to get around this stupid rule they "give" complimentary club access to Gold and Plat, therefore avoiding the weird AA scenario.
Historically, you had to be a member of the Qantas Club to access the lounges. Even flying in J wouldn't get you in...
 

MEL_Traveller

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Historically, you had to be a member of the Qantas Club to access the lounges. Even flying in J wouldn't get you in...
Flying 'F' would however :)

On the main issue in this thread - QF have made it clear that they do not intend to honour OW lounge access arrangements, as evidenced by the PER thread.
 

Daver6

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I’m aware of the thread and don’t doubt individuals not knowing the rules or failing to apply the correct policy.

I’ve never seen a formal statement from Qantas that the oneworld policy doesn’t apply. Even that thread recommends to print out the oneworld rules to show them. You get poor staff interactions in every industry around the world. It shouldn’t be taken for company policy.
Qantas made a formal statement on Twitter in response to me querying this.
 

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