Qantas Noise Cancelling Headphone Policy

Discussion in 'General Airline Discussion' started by mitchr, Dec 13, 2011.

  1. mitchr

    mitchr Newbie

    Jun 12, 2011
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    I'm wondering why planes do not allow noise Cancelling headphones at any stage, and get restricted between take off and landing on Qantas. Air NZ allows them at any stage, and have stated this on their website; I can't post the link (haven't submitted 10 posts yet), but if you go to the australian website, the use /electronic-equipment you will see it.

    I'm hoping that someone from Qantas can answer this.
     
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  2. YQY

    YQY Member

    Oct 15, 2009
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    Mitchr - welcome to AFF. I use my Bose QC15's on QF flights and I haven't been asked to turn them off for take off's/landings etc.
     
  3. simongr

    simongr Enthusiast

    Jul 10, 2006
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    This is the link to the NZ site:

    Electronic Equipment - Travelling - Air New Zealand - Australia Site

    It clearly states usable at any time.

    The link to the QF equivalent:

    Personal headphones used onboard for Inflight Entertainment

    If connected to the IFE NC can be used at any time. If not then can only be used after take off until prep for landing:

     
  4. mitchr

    mitchr Newbie

    Jun 12, 2011
    4
    0
    Thanks for the warm welcome and the replies. I guess I've been getting inconsistent service, I'll have to take a print out and keep a copy with me just in case :)
     
  5. ShaneN

    ShaneN Member

    Jan 21, 2010
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    Qantas want passengers to be able to hear crew announcements on arrival and departure. Seems reasonable to me.
     
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  6. YQY

    YQY Member

    Oct 15, 2009
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    Ah - that makes sense - a crew member once queried whether my bose qc15 was connected to the IFE system.
     
  7. nlagalle

    nlagalle Senior Member

    May 24, 2007
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    It's been about 2 years since they had the no NC headphones rule.. I wear mine all the time. I'm guessing they may have thought it was plugged into an iPod etc.

    although last week on a re-fitted 737 (with in seat IFE) i heard one of the FA's saying you could use your own headsets as it could short it out - never heard that one before and i am sure that is incorrect info. i had mine plugged in and it kept working.
     
  8. aliens

    aliens Intern

    Jun 7, 2011
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    Melbourne
    I love my QC15 but the problem with plugging in to the IFE systems is when an announcement does come on they are incredibly loud despite the volume being turned down, to the point they hurt your ears from the volume. Others found this? And you get little warning they are about to make an announcement.
     
  9. Fantic125

    Fantic125 Established Member

    Apr 16, 2010
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    When using the QC15's with the IFE you need to have the Hi/Lo setting (on the plug that goes into the headphones) on Lo otherwise you do get your ears blown out. Set it back to Hi for ipods, mp3's, etc.
     
  10. aliens

    aliens Intern

    Jun 7, 2011
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    Melbourne
    Wow thanks I do not recall seeing a hi/lo setting on the plug. Will have a look next time. Mine are a couple of years old.
     
  11. ajca

    ajca Member

    Apr 8, 2011
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    Singapore
    Surely part of the issue here is what the noise cancelling headphones are connected to during takeoff and landing (if not the IFE)... e.g. are they connected to an iPod or other portable music player? If so then shouldn't it be turned off during takeoff and landing?
     
  12. Flashback

    Flashback Senior Member

    Oct 29, 2006
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    I don't know about others, but I'll have mine on connected to nothing purely to block out the engine noise.
     
  13. Sprucegoose

    Sprucegoose Senior Member

    Aug 20, 2003
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    thats a safety issue above all else...
     
  14. simongr

    simongr Enthusiast

    Jul 10, 2006
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    Unless not being connected to anything they should only be connected to the IFE. The fa actually checked my seat buddy last night.
     
  15. jdandcoke

    jdandcoke Junior Member

    Apr 15, 2009
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    Very interesting seeing this thread.

    I have a set of Sony NC headphones and have never had any issue with using them on flights, Qantas or otherwise. Am often asked to remove them for take off and landing - but that is pretty much standard practice with all headphones - noice cancelling or other
     
  16. nlagalle

    nlagalle Senior Member

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    I think them asking you to do that is more if they think you have it hooked into an iPod etc. I just point out it is connected to the IFE and everything is ok.
     
  17. Jleno

    Jleno Member

    Nov 27, 2011
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    sounds like a silly policy if that's the reason, since if I'm wearing ear plugs on take off or landing, they don't they ask me to take my ear plugs out so I can hear the PA.

    My experience is that it is just inconsistent training/knowledge on FAs on NC headphones. They know that all electronic devices must be turned off, but they probably don't know (or unsure) what their particular airlines' policy on NC headphones are (especially the QC15s with a bright green LED indicating that some electronic device is active).
    Some airlines seem to have issues with these more than others (SQ being one of them, whereas the Emirates flight I was on recently had no problems with them).
     
  18. Flashback

    Flashback Senior Member

    Oct 29, 2006
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    I've been trying to buy some QC15's from Amazon US (ship to the UK) but it's one of the few items that they just won't let you buy. I remember someone (cove?) mentioning of some shipping services you could use to get around this (they essentially forward on the mail). Anyone have any recommendations? The UK price is ridiculous.
     
  19. markis10

    markis10 Veteran Member

    Nov 25, 2004
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    PriceUSA is quite popular and reputable.
     
  20. Flashback

    Flashback Senior Member

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    Looks like they're OK for shipping to Aus, but not UK.
     

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