Qantas does not send me my eFrequent Flyer statement each month but does send one to my husband. Checking my account on the web I noticed that 8000 points was deducted from my account earlier in the year. Sometime ago I emailed the advertised contact for the Qantas FF program but have had no explanation for the deduction in points. I did bid for an upgrade which was not awarded - could that be the reason that points were deducted? Has anyone else had this experience with Qantas FF?