Qantas Flight operated by Jetstar

[Saintly]

A leg of my journey from London to Melbourne is on QF292 from SIN to MEL. When I purchased the ticket I did not know then that it was operated by Jetstar. Even though it is a Qantas fare, I am only getting free check-in luggage service but have to pay for my meals & drinks. What's the point of buying from Qantas a full service fare only to receive discounted Jetstar service onboard. They should not be allowed to prefixed their flight with QF if not full service, as it is very misleading to the travelling public.

 

[mannej]

Did you book your flight on the QF website (and points or cash fare)?

 

[Saintly]

Did you book your flight on the QF website (and points or cash fare)?

Booked via Expedia on credit card.

 

[harvyk]

Did Expedia state it was a code share flight (in other words did they state that it was operated by Jetstar prior to booking) or did it simply state that it was a QF flight on QF metal?
Code sharing is allowed, however when you book on the airlines website it will usually state if the travel is on another airline prior to booking.

As an aside, I do feel the linking between QF \ JQ is very poor form. QF charge QF prices and then give you JQ service on routes which QF used to operate (and in some cases do currently operate) I feel is in someways a "bait and switch" tactic.

 

[oz_mark]

Expedia will state the operating carrier. You will see something like this when booking

London Melbourne Singapore LHR 10:30pm MEL 6:45am +2 days 1 Stop Layover: Singapore (SIN) 2h 20m 23h 15m Qantas Airways 10 Qantas Airways 292 operated by Jetstar Airways

I don't see how it is a bait and switch.

 

[mannej]

A leg of my journey from London to Melbourne is on QF292 from SIN to MEL. When I purchased the ticket I did not know then that it was operated by Jetstar. Even though it is a Qantas fare, I am only getting free check-in luggage service but have to pay for my meals & drinks. What's the point of buying from Qantas a full service fare only to receive discounted Jetstar service onboard. They should not be allowed to prefixed their flight with QF if not full service, as it is very misleading to the travelling public.

Sorry, with what Oz_mark posted, it is really buyer beware, as the information is available at the time of booking.

 

[serfty]

A leg of my journey from London to Melbourne is on QF292 from SIN to MEL. When I purchased the ticket I did not know then that it was operated by Jetstar. Even though it is a Qantas fare, I am only getting free check-in luggage service but have to pay for my meals & drinks. What's the point of buying from Qantas a full service fare only to receive discounted Jetstar service onboard. They should not be allowed to prefixed their flight with QF if not full service, as it is very misleading to the travelling public.

erm, since this is revenue flight on an "International Longhaul Service" 332 (JQ8), you should indeed get complimentary food and (non alcoholic) drinks.

More here: Qantas Industry Sales Site - Policies and Procedures - QF/ JQ Codeshare - Inflight Product

 

[Danger]

What's the go with earning QFF points and status credits when booked on a QF coded/JQ operated flight?

 

[DeKa]

What's the go with earning QFF points and status credits when booked on a QF coded/JQ operated flight?

As per the airline earning table, zero points and SC.

Book it on jetstar.com and pay the bundle fee.

 

[oz_mark]

What's the go with earning QFF points and status credits when booked on a QF coded/JQ operated flight?

It depends on the actual booking class. Some classes earn nothing, while others will. Refer to yhe earning table for details.

 

[medhead]

You can book JQ Max fares via the Qantas website. Just select the fare in the column labelled Jet* Max.

 

[defurax]

Sorry for hijacking this thread, I could not find the answer to my question in other QF/JQ thread.

I need to plan a trip to Sao Paulo and this is my first trip to South America. I will most likely get there flying QF 27 to SCL and a LAN flight to GRU, so all is good on the way there. It's the way back that's causing me some problems. So I will be flying back on a Sunday (no QF 28). The best option I can find is a TAM flight to SCL (LAN codeshare) followed by the LAN flight to SYD via AKL (on the QF codeshare) and finally QF265 SYD-MEL (operated by Jetstar). I read the info Qantas Industry Sales Site - Policies and Procedures - QF/ JQ Codeshare - Inflight Product, but I still do not understand if at checkin in GRU at the TAM counter they will be able to check my bag through to MEL. Of course, if my bag is checked through I will have time to enjoy the QF First lounge before boarding QF265, if not I think I will simply take a QF domestic flight instead.
Thanks for your help!

Cheers

 

[MrHyde]

You will have to clear immigration, pick up your bags and clear customs in SYD and then check the bags back in at the Qantas transfer desk before taking the Qantas transfer bus to the Domestic terminal. You will need to do this no matter what airline you fly... even if other airlines tag your bag directly to MEL, you still need to pick it up and check it back in at SYD.

 

[defurax]

Sorry, I should have made this point clearer, QF265 is a domestic flight leaving from SYD international terminal (it's a JQ SYD-MEL-BKK flight).

 

[ozbeachbabe]

You can book JQ Max fares via the Qantas website. Just select the fare in the column labelled Jet* Max.

You will have to clear immigration, pick up your bags and clear customs in SYD and then check the bags back in at the Qantas transfer desk before taking the Qantas transfer bus to the Domestic terminal. You will need to do this no matter what airline you fly... even if other airlines tag your bag directly to MEL, you still need to pick it up and check it back in at SYD.

Sorry, I should have made this point clearer, QF265 is a domestic flight leaving from SYD international terminal (it's a JQ SYD-MEL-BKK flight).

So because it would be an international to international connection in SYD you would remain airside in transit so would not need to clear customs and pickup your bag until MEL.

You would only need to clear customs in SYD if your connecting flight went from the domestic terminal ie QF400 and above.

 

[defurax]

So because it would be an international to international connection in SYD you would remain airside in transit so would not need to clear customs and pickup your bag until MEL.

You would only need to clear customs in SYD if your connecting flight went from the domestic terminal ie QF400 and above.

Thanks for that OzBeachbabe. Do you think TAM will be able to check my bag through? I'm just confused because JQ seems to have very limited "interline" agreements and my flight back involves QF codeshare on LAN metal and the first flight is a LAN codeshare on TAM metal...

 

[ozbeachbabe]

Thanks for that OzBeachbabe. Do you think TAM will be able to check my bag through? I'm just confused because JQ seems to have very limited "interline" agreements and my flight back involves QF codeshare on LAN metal and the first flight is a LAN codeshare on TAM metal...

See how you go at checkin as it will depend on the TAM checkin system. You may get both your bags tagged through to MEL plus your boarding passes all the way. If your bag is tagged to MEL but you don't get a boading pass you can still remain in transit airside at SYD then go to the transit desk for your SYD/MEL boarding pass.

If your bags are only checked to SYD you will need to clear customs in SYD with you and luggage then go back upstairs & checkin with JQ where you will be considered a domestic pax travelling on an international flight ie they would put an orange sticker on your boarding pass which you must hang on to & hand in to customs when you arrive in MEL.

 

[dfcatch]

Expedia will state the operating carrier. You will see something like this when booking

London Melbourne Singapore LHR 10:30pm MEL 6:45am +2 days 1 Stop Layover: Singapore (SIN) 2h 20m 23h 15m Qantas Airways 10 Qantas Airways 292 operated by Jetstar Airways

I don't see how it is a bait and switch.

Sorry, with what Oz_mark posted, it is really buyer beware, as the information is available at the time of booking.

Sorry for not picking you guys up on this earlier.

Whilst you are "technically" correct - I don't accept it as an acceptable proposition.

ie. You can also book many QF flights that will come up with "Operated by Sunstate Airlines" or "Operated by Jetconnect".

Both of which are operated by aircraft and crew which are indistinguishable from QF. And you receive benefits and privileges as you would if it was a QF Mainline flight.

My point is that there are many bookings which you make on QF codes which come up with an "Operating Carrier" message but put you on an aircraft which 99.9% outside of AFF wouldn't know wasn't Qantas.

Given that Jetstar is a wholly owned subsidiary and "A Qantas Group Airline" it is a fair and reasonable point to make that EVEN if the buyer DID see the Operating Carrier message - they could be forgiven for expecting QF service and thus feeling misled.

What is "right" and what is "technically legal" are not the same things and I, quite strongly, believe that it is not a simple case of "buyer beware".