Qantas flight delay compensation QF2 and QF1

[Fatcat]

Hi all,

There was a thread about 4 years ago about QF compensation for delayed flights; with the recent QF2 Dubai-Sydney delay (up to 72 hours for some) over the new year more recently QF1 SYD-LHR on March 2 being delayed by 21 hours, I was wondering if anyone here was on one of those flights and what compensation they were offered from Qantas as a "goodwill gesture" or otherwise?


Thanks

 

[Quickstatus]

Hi all,

There was a thread about 4 years ago about QF compensation for delayed flights; with the recent QF2 Dubai-Sydney delay (up to 72 hours for some) over the new year more recently QF1 SYD-LHR on March 2 being delayed by 21 hours, I was wondering if anyone here was on one of those flights and what compensation they were offered from Qantas as a "goodwill gesture" or otherwise?


Thanks

Generally if its not an external (non qantas) reason for the delay, the airline will reimburse you for accomodation up to USD $250 pp plus incidentals such as meals and uber/taxi fares until you arrive at your destination on your ticket.
Compensation is a different kettle of fish and its not part of your contract of carriage. The airline promises to get you to the destination on the ticket without binding the airline to the arrival date on your ticket. The airline has been known to make a goodwill / exgratia payment of FF points. While some sectors of these flights are to/from Europe, the airline has always denied it is subject to EU261 regulations (?)

 

[ButFli]

While some sectors of these flights are to/from Europe, the airline has always denied it is subject to EU261 regulations (?)

Qantas flights *to* Europe are not subject to EU261 because Qantas is not an EU airline.

Qantas seems to accept that it is subject to EU261 for flights *from* Europe: https://www.qantas.com/infodetail/flying/beforeYouTravel/EC261_2004.pdf
Note though that under EU261 there is no cash compensation due for delays. Only for cancellations and denied boarding. You do get a hotel and meals for a delay, but no cash on top of that.

 

[Fatcat]

Qantas flights *to* Europe are not subject to EU261 because Qantas is not an EU airline.

Qantas seems to accept that it is subject to EU261 for flights *from* Europe: https://www.qantas.com/infodetail/flying/beforeYouTravel/EC261_2004.pdf
Note though that under EU261 there is no cash compensation due for delays. Only for cancellations and denied boarding. You do get a hotel and meals for a delay, but no cash on top of that.

Thanks fellas. I'm not talking about legislative compensation such as EU261, nor about the meals/hotels etc which they should and do provide in the event of delays; but more about what QF would call "goodwill" gestures. In the past 4 years Ive been on 4 delayed QF long haul flights varying from 8-21 hours (3 of them on QF1/9/10), and the level of "goodwill" seems to have dropped and ranged from 5-25k pts for the "inconvenience" of delays due to technical issues (not factors that were genuinely beyond QF's control/responsibility). I remember hearing about some pax receiving 100k pts or 1-2k vouchers for similar or lesser delays, so was curious as to how QF determines who gets what and why. Given EU261 (which should only apply to QF on flights from the EU) offers 600 euros on flights longer than 3500km and delays over 4 hours, and compo for being bumped off a flight onto a later one tends to be very generous; QF seems to think 5k-10k pts for a 9-21 hr delay is fair.

 

[opusman]

Note though that under EU261 there is no cash compensation due for delays. Only for cancellations and denied boarding. You do get a hotel and meals for a delay, but no cash on top of that.

Incorrect. Delays of three hours or more (based on arrival time, not departure time) are entitled to cash compensation.

 

[serfty]

Incorrect. Delays of three hours or more (based on arrival time, not departure time) are entitled to cash compensation.

... And that compensation uses the same criteria as that for cancelation.

i.e. Delays of three or more hours is treated as cancelation.

 

[serfty]

... the level of "goodwill" seems to have dropped ...

You get what you can I guess.

It's for reasons such as this that regulation such as EU261/2004 could standardise these things, or at least provide a base.

 

[Quickstatus]

My take home message from other threads is to ask for the quantum that is acceptable to you rather than leave it to the airline. The original booking fare will play a significant part in the calculation of the quantum. You should also back up your assertion by including the unreimbursed cost to you of the delay

 

[Melburnian1]

One other point is to try (difficult as it is) not to lose your cool, but to nonetheless be assertive.

If all fails at an airport, be persistent: contact QF when you get home, and applicable European government agencies (at least until Brexit has been concluded.)