Qantas FF - Poor earn for Malayasian airlines Adelaide to Kuala Lumpur

[Henchy]

Qantas only credited me with Flexible Economy points and Status credits, despite me buying and flying Business.
One section of their web site calculator will only allow either discount economy or Flexible Economy, but further down it shows the below table.
Does anyone know why I am only the Flexible Economy points and Status credits

​	Qantas Frequent Flyer Earn Categories – Partner Marketed Flights​
	What you'll earn one way (Base Rate)	Discount Economy	Economy	Flexible Economy	Premium Economy	Business	First
Between Adelaide and
Hong Kong	Qantas Points	1,100	2,150	4,300	4,750	5,400	6,500
Status Credits	25	25	50	50	100	150
Malaysia	Qantas Points	850	1,750	3,500	3,800	4,400	5,250
Status Credits	25	25	50	50	100	150
Doha	Qantas Points	1,750	3,500	7,000	7,000	7,000	8,750
Status Credits	20	20	45	45	90	135
Dubai	Qantas Points	1,725	3,450	6,900	7,590	8,625	10,350
Status Credits	-	-	-	-	-	-

 

[coyote25]

Unfortunately business and first flights on Malaysian Airlines only earn flexible economy points. From the qantas website

Flights booked in C, D, I , J and Z class will earn at Flexible Economy Frequent Flyer Earn Category, however will receive Malaysia Airlines Business Class service, and flights booked in A and F class will earn at Flexible Economy Frequent Flyer Earn Category, however will receive Malaysia Airlines First Class service.​

​

​

 

[RichardMEL]

This is confusing but correct. MH only give Flex Y for J flights.

You need to review the MH earnings table that is very clear on this.

Airline Earning Tables | Qantas Frequent Flyer

FInd out how many Qantas Points and Status Credits you'll earn for each Qantas Frequent Flyer Earn Category when you fly with our airline partners.

www.qantas.com

 

[GoldCanyon340]

This is correct earn for the Australia to Malaysia sector on MH. This information is buried on the QF website, so much so that I have to have it bookmarked to retrieve it. It is this information you need to use the calculator as it tells you the cabin equivalent with which you'll be credited, not the other way around as most probably think.

This is a confusing fail on the website and many people have hit this road bump. You can't unfortunately use the calculator and expect it to work out that partner earn on some routes is less than you'd expect. You have to know yourself what cabin to enter.

 

[ajd]

This is a confusing fail on the website and many people have hit this road bump.

Hmm, I wonder whether having the details buried so deeply + a misleading points calculator is entirely ACL-compliant.

 

[GoldCanyon340]

Hmm, I wonder whether having the details buried so deeply + a misleading points calculator is entirely ACL-compliant.

I haven't tried looking for the page without the bookmark for a long time but remember when I did it took a good 5 minutes, and I know what I'm looking for! What is also confusing are all the links to 'Eligible status credits' or something like that but most/all these just navigate to the lengthy FF general terms and conditions.

 

[defurax]

This complexity seems to become more and more the norm than the exception. Navigating Delta's Medallion program for non US residents flying on partner airlines can also be a lot of fun!!!

 

[Aus ATC]

Simpler, but fairer.....

 

[Vic]

The earn catagories are two clicks from the calculator.
Click one: See how the partner airline Fare Types align to the Qantas Frequent Flyer Earn CategoriesThis link opens in a new window.
CLick two Malaysian logo.

Frequent Flyer - Flying Qantas and Partner Airlines - Flying with Qantas & Jetstar - Earning Qantas Points

The table at that link is pretty clear in showing malaysian

Flights between Australia
and Malaysia, UK or
Europe*; New Zealand
and Malaysia, UK or
Europe*; and Malaysia
and UK, Europe* or
Middle East

Earn a maximum of flexible economy.

This is correct earn for the Australia to Malaysia sector on MH. This information is buried on the QF website, so much so that I have to have it bookmarked to retrieve it. It is this information you need to use the calculator as it tells you the cabin equivalent with which you'll be credited, not the other way around as most probably think.

This is a confusing fail on the website and many people have hit this road bump. You can't unfortunately use the calculator and expect it to work out that partner earn on some routes is less than you'd expect. You have to know yourself what cabin to enter.

I find the calculator is pretty much correct when you select the correct airline. This is true of adelaide to KL which only shows valid earning options.

 

[Henchy]

Thanks for all the answers.
Why do they have the table I attached in my original post when it is incorrect as far as Malayasian Airlines!
It is misleading and confusing.

 

[Vic]

Thanks for all the answers.
Why do they have the table I attached in my original post when it is incorrect as far as Malayasian Airlines!
It is misleading and confusing.

That table is not incorrect, and not really even misleading (maybe slightly). Because the table correctly outlines the earning for each "Qantas earn category". The earn category for malaysian airlines is clearly listed in a separate table.
NB these are EARN categories, NOT cabin of service.

This table clearly shows there is no Business earning category for Malaysia airlines for flights between Australia and Malaysia.

		Discount Economy	Economy	Flexible Economy	Premium Economy	Business	First
Malaysia AirlinesThis link will open in a new window. (MH)	Qantas Frequent Flyer Earn CategoriesThis link will open in a new window. on Partner Marketed Flights
Eligible Booking ClassThis link will open in a new window.	Flights between Australia and Malaysia, UK or Europe*; New Zealand and Malaysia, UK or Europe*; and Malaysia and UK, Europe* or Middle East	BHKLMVY	-	ACDFIJZ^	-	-	-
All other flights	KLMV	BH	Y	-	CDIJZ	AF

 

[Falcs]

Out of curiosity, who's decision is this anyway (Economy SC for a Business flight)? MH or QF?

 

[RichardMEL]

I believe this is a QFF decision.

Previous to the current situation they did award J flying at some sort of "Business" SC's, but had restrictions on oz-Malaysia and Malaysia-London routes specifically where, IIRC, 50% earn was given. Clearly this was to push those who cared to preferred partner routings, or QF itself ideally to get to Europe. However, on routes where QF's own flights weren't going to be a factor, for example say SIN-KUL or something, they would be happy to give full credit. I think this was "enhanced" in the last year or so.

However, this is just an assumption - I have notthing to back this up with

 

[sxc]

I still feel that the current MH earn situation is because of the fallout from when their JV talks didn't work out. QF sponsored MH into oneworld as part of trying to setup a JV airline with MH hubbed out of KUL into Asia/China.

This fell apart, and then when QF revised earn rates, MH seemed to be the ugly step sister.

 

[RichardMEL]

I still feel that the current MH earn situation is because of the fallout from when their JV talks didn't work out. QF sponsored MH into oneworld as part of trying to setup a JV airline with MH hubbed out of KUL into Asia/China.

This fell apart, and then when QF revised earn rates, MH seemed to be the ugly step sister.

ooooh yes, I forgot all about that. That was the supposed all premium carrier at one point named Red something? Or am I thinking of yet another stupid idea? I had a feeling that was quite a few years ago though like maybe even before QF/EK?

At times there does seem to be spite involved between "partners" - I mean QF/CX were frenemies for quite some time and only recently does it seem that relations have thawed a little bit.

 

[sxc]

Yeah the project was Red Roo ...

 

[Henchy]

I believe this is a QFF decision.

Previous to the current situation they did award J flying at some sort of "Business" SC's, but had restrictions on oz-Malaysia and Malaysia-London routes specifically where, IIRC, 50% earn was given. Clearly this was to push those who cared to preferred partner routings, or QF itself ideally to get to Europe. However, on routes where QF's own flights weren't going to be a factor, for example say SIN-KUL or something, they would be happy to give full credit. I think this was "enhanced" in the last year or so.

However, this is just an assumption - I have notthing to back this up with

Qantas do not fly anywhere Internationally from Adelaide ( Jetstar Bali closest thing) thus to avoid going through Melbourne and changing planes MH to KL only option. Obviously a Qantas decision .

 

[serfty]

This fell apart

... after QF left MH standing at the altar, jilting them for EK.

 

[Vic]

Yep, this is all related to the Emirates partnership hence flights from Australia to Asia and asia to europe getting the bad treatment

 

[woodborer]

... after QF left MH standing at the altar, jilting them for EK.

MH has its own partnership with EK now...

But, I think a lot stemmed from neither airline having the ability to tip in the required capital. And as always, probably ego - which plays a bigger part in airline partnerships and alliances than many will admit.