Qantas FA locking Y toilet for J passengers

[birder]

Hi all,

I was on a recent flight from London to Melbourne (QF 10, stopover in Dubai). I was in PE on the upper deck. I was walking around the cabin (Y and PE) and stopped to stretch in the big area back by the flight attendant area (in front of the stairs). I decided to use the loo while I was up, and saw that the toilets were in use, so waited. Some one from Y got up from their seat and joined me in line.

Then a female passenger came back and spoke to one of the flight attendants. She said, "So and so told me to talk to you." The flight attendant said, "Oh, yes," and then walked over and unlocked one of the toilets. She then went in and used it. I asked the flight attendant, and they said it was a J passenger that they had reserved the toilet for.

I was pretty livid. I didn't care so much about someone jumping the queue -- it was rather the audacity that Y passengers have their toilets blocked off so that J passengers can use them.

Does this strike anyone else as wrong? For what it's worth, I did complain both to the flight attendant and to the customer service manager. The manager said it was not normal practice and it shouldn't have happened, but I wonder....

 

[Pushka]

Hi all,

I was on a recent flight from London to Melbourne (QF 10, stopover in Dubai). I was in PE on the upper deck. I was walking around the cabin (Y and PE) and stopped to stretch in the big area back by the flight attendant area (in front of the stairs). I decided to use the loo while I was up, and saw that the toilets were in use, so waited. Some one from Y got up from their seat and joined me in line.

Then a female passenger came back and spoke to one of the flight attendants. She said, "So and so told me to talk to you." The flight attendant said, "Oh, yes," and then walked over and unlocked one of the toilets. She then went in and used it. I asked the flight attendant, and they said it was a J passenger that they had reserved the toilet for.

I was pretty livid. I didn't care so much about someone jumping the queue -- it was rather the audacity that Y passengers have their toilets blocked off so that J passengers can use them.

Does this strike anyone else as wrong? For what it's worth, I did complain both to the flight attendant and to the customer service manager. The manager said it was not normal practice and it shouldn't have happened, but I wonder....

It sounds weird but perhaps there were unusual circumstances or a health issue that needed some crew assistance with. Was the door locked again after she left?

 

[defurax]

There is only one toilet in upper deck Y. Do you mean that the only Y toilet was locked? So Y PAX had to go downstairs?

 

[RichardMEL]

I wonder if the J lavs were U/S for some reason? does seem unusual

 

[mannej]

Threads like this turn to cough pretty quickly!!!

(Sorry, I know that the potty talk is frowned upon)

 

[RichardMEL]

Threads like this turn to **** pretty quickly!!!

(Sorry, I know that the potty talk is frowned upon)

They can't if the lav is reserved for (a?) J pax

 

[Deleted member]

Let them eat cake (LOL)

 

[birder]

It sounds weird but perhaps there were unusual circumstances or a health issue that needed some crew assistance with. Was the door locked again after she left?

It wasn't locked again but it may have been because there was a queue of complaining passengers.

 

[birder]

There is only one toilet in upper deck Y. Do you mean that the only Y toilet was locked? So Y PAX had to go downstairs?

I thought there was only 1 toilet but looked at a seat map before I posted and thought it showed two.

Y passengers were just queueing there - we thought someone was in there until the woman came back and the flight attendant opened it for her.

 

[birder]

I wonder if the J lavs were U/S for some reason? does seem unusual

The J toilets were fine. I know because I had permission to use the little J lounge and thus had walked by them previously in the flight.

 

[defurax]

I thought there was only 1 toilet but looked at a seat map before I posted and thought it showed two.

Y passengers were just queueing there - we thought someone was in there until the woman came back and the flight attendant opened it for her.

There used to be 2 PE toilets where the Y toilet is now, but that was before the refurb.
Anyway, not really smart to lock the only toilet in a cabin.

 

[GoldCanyon340]

Almost certain there was a set of extraordinary circumstances occurring here.

 

[Happy Trails]

Maybe a case of "I'd give it 10 minutes if were you"?