The delays were 1 hour, 50 minutes respectively the first 2 times without explanation. The third was scheduled on time however the boarding pass printer at the gate failed and pax using qantas card as the boarding pass were given a hand written BP. 2 pax who were booked on a later flight were given hand written passes and allowed on board. When the head count identified too many people on board we sat waiting 45 minutes until they decided to check boarding passes against the manifest to identify who should not be on board. We ended up arriving one hour late and I could not check in for my next flight and had to re schedule
If you're talking about boarding passes being hand written, then you're talking about a major system outage. I can think of no other reason why they would be doing head counts on board reconciled with a paper manifest. If the system was up then the airline would immediately be able to tell exactly exactly the number of pax who had boarded.
Sometimes in system outages, passengers who have checked in electronically with no paper trail ie no printed boarding pass to confirm they've been checked in, encounter problems as in the absence of a checkin system, there's sometimes no way of proving they've checked in.
Maybe they knew in advance the system was going down so printed out a pax manefest based on who had already checked in for the flight at that time which may have excluded you but included the two pax who you saw being given hand written boarding passes.
What dates did this happen on & what flight numbers?
I realise its not ideal leaving 60 minutes before check in closes however I take the route every fortnight so pretty comfortable playing it tight if it is significantly cheaper than other options. Which is why I stated I am not too worried about the money. It was an international flight with no online check in option.
It's more a case of qantas has screwed up a few times and I would like a small favour in return
Why not give examples of what actually happened as has already been suggested on this thread to each issue can actually be addresssx by those on the forum?
Could you not book all the sectors through a travel agent so that would allow QF (if the first airline on the itinerary) to through check your luggage on to the other airlines, assuming of course they have an interline baggage agreement in place with that airline.
Just wondering if anyone else has noted some of the tactics / errorused by Qantas to take your points without providing the agreed service.
I recently went to use points for a business class trip toFiji and found that it has a value of 50,000 points – that’s OK. The flight wasfrom Brisbane to Nadi via Sydney. When I went to review page I noted that the internationalleg would be Economy with only Bris – Syd being business however the pointscharged was for Business all the way.
Booked separately the charges should be
Bris – Syd Business 16,000
Syd – Nadi Economy 18,000
Total = 34,000
Booking Bris – Nadi (via Syd) Business Charged 50,000 points
(however Syd Nadi is provided as economy even though whenyou select flight you tick the Business Class box)
I then did the same thing for Auckland Bris travel and foundthe same thing that when transiting through Syd the international leg is supplied only as Economy but is charged asBusiness.
What a rort – is there some one to complain to as an emailto FF at Qantas got a phone response where I was told they could not handlethis complaint and is what best I contact reservations?????
In other words – clear off.
It's not you actually went ahead & booked it for the 50,000 - then you might have grounds for complaint. If you've found it's cheaper to do separate bookings, I'd do just that.
Wonder if the AFFer who got a long haul "F" sector on a JASA will complain to QF about the "rort" & how the nuances of the system allowed him to 'rip-off' QF?