Hi there,
I have a bit of a problem which feels like I am banging my head against a brick wall.
My flight last Sunday from ASP-Gladstone via BNE on Qantas was cancelled at the airport and I was rebooked via DRW & BNE, with the DRW-BNE being a Jetstar redeye. Instead of an afternoon flight arriving around 7.30pm my only option was a late afternoon flight to Darwin (which was itself delayed by 1.5 hours), a 3 hour wait in the Darwin check-in terminal before I could check my bags in before catching the 0105 flight getting in at 0510 (3h35min flight), and the final leg being back on Qantas.
The issue is the Jetstar flight.
I travel for work and had work starting at 1330 on the Monday, and if I take time off it is unpaid. I am a Gold Frequent Flyer and make use of my baggage allowance with approximately 45kg on this trip.
So at the check-in counter Qantas are unable to assist with anything to do with the Jetstar booking they have made for me which includes baggage queries since I am aware I will be over the Jetstar limit. They advise to contact Jetstar directly and reclaim the fare.
So in the QF lounge I contact Jetstar and book an extra 25kg of baggage as well as an extra leg-room sleep to attempt to enable me to get some sleep on the flight. Total cost around $80. They say I will get an invoice for the payment I make (which doesn't arrive), I take the flights, no particular drama, have just enough time for another 3 hours sleep on arrival before work, and then the trouble begins.
I contacted Jetstar again to re-request the invoice since I need to request a refund from Qantas and I need to tax-deduct my added costs if I am left out of pocket. Multiple Jetstar agents tell me they cannot issue an invoice because the booking was made by Qantas and I have to contact Qantas to get this. I point out that I made the payment to them and that Qantas will have no record of this and that if they cannot provide an invoice surely they should not be taking payment. However, I get nowhere. I tell them Qantas has been unable to help. No dice.
I speak to Qantas both on the phone and via the complaints department. They say they have no record because it was made via Jetstar and I have to contact them directly. This makes sense to me.
Has anyone come across this situation before?
What should my next steps be?
Assuming I do eventually get an invoice from Jetstar, would I be reasonable to ask Qantas to pay for the extra leg-room seat as well as the baggage due to the situation (cancellation+rebooked onto redeye needing to work the next day)?
Thanks in advance.
I have a bit of a problem which feels like I am banging my head against a brick wall.
My flight last Sunday from ASP-Gladstone via BNE on Qantas was cancelled at the airport and I was rebooked via DRW & BNE, with the DRW-BNE being a Jetstar redeye. Instead of an afternoon flight arriving around 7.30pm my only option was a late afternoon flight to Darwin (which was itself delayed by 1.5 hours), a 3 hour wait in the Darwin check-in terminal before I could check my bags in before catching the 0105 flight getting in at 0510 (3h35min flight), and the final leg being back on Qantas.
The issue is the Jetstar flight.
I travel for work and had work starting at 1330 on the Monday, and if I take time off it is unpaid. I am a Gold Frequent Flyer and make use of my baggage allowance with approximately 45kg on this trip.
So at the check-in counter Qantas are unable to assist with anything to do with the Jetstar booking they have made for me which includes baggage queries since I am aware I will be over the Jetstar limit. They advise to contact Jetstar directly and reclaim the fare.
So in the QF lounge I contact Jetstar and book an extra 25kg of baggage as well as an extra leg-room sleep to attempt to enable me to get some sleep on the flight. Total cost around $80. They say I will get an invoice for the payment I make (which doesn't arrive), I take the flights, no particular drama, have just enough time for another 3 hours sleep on arrival before work, and then the trouble begins.
I contacted Jetstar again to re-request the invoice since I need to request a refund from Qantas and I need to tax-deduct my added costs if I am left out of pocket. Multiple Jetstar agents tell me they cannot issue an invoice because the booking was made by Qantas and I have to contact Qantas to get this. I point out that I made the payment to them and that Qantas will have no record of this and that if they cannot provide an invoice surely they should not be taking payment. However, I get nowhere. I tell them Qantas has been unable to help. No dice.
I speak to Qantas both on the phone and via the complaints department. They say they have no record because it was made via Jetstar and I have to contact them directly. This makes sense to me.
Has anyone come across this situation before?
What should my next steps be?
Assuming I do eventually get an invoice from Jetstar, would I be reasonable to ask Qantas to pay for the extra leg-room seat as well as the baggage due to the situation (cancellation+rebooked onto redeye needing to work the next day)?
Thanks in advance.
