Reply to thread

Message: <blockquote data-quote="chenny613" data-source="post: 2384025" data-attributes="member: 69117">Of course. My flights detailSydney-SingaporeSingapore-TokyoTokyo- Sydney (the cancelled flight )All classic reward business flights(direct flights as well) don’t think we have any hope in getting business class as I been told no seats. But I am happy if they can just give us a direct economy back. The lady said she can’t see any economy from Tokyo to Sydney on29/5 when I can see both direct and indirect flights. My only option apparently is refund but I am shaking with fear this person will accidently cancel everything and we end losing all of our business class flights. As sad as it is we are considering not asking refund in money and points so we don’t lose our other flights and pay for a return flight. I was so speechless this person couldn’t do anything to help but couldn’t even offer me a partial refund. It’s sad customers are so scared of poorly trained staff and long wait we are waiting to waste few hundred thousands of points<img class="smilie smilie--emoji" loading="lazy" alt="😩" title="Weary face    :weary:" src="https://cdn.jsdelivr.net/joypixels/assets/6.6/png/unicode/64/1f629.png" data-shortname=":weary:" />Would love any help or suggestions. I was extremely nice to the staff as I really feel for them but at the same time I am sad customers can’t get any help but give up.</blockquote>