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Refunds & Travel Insurance
Ponant won't refund on cancelled cruise
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<blockquote data-quote="MEL_Traveller" data-source="post: 2147076" data-attributes="member: 4620"><p>I don’t see the distinction (pre or post cruise) for this clause. The cruise has been cancelled, the company is relying on force majeure set out in 12.9. </p><p></p><p>I would be trying a chargeback, but i would expect the company to try and deny it under 12.9. Depends how the credit card provider handles that refusal as to steps the customer might have after that.</p></blockquote><p></p>
[QUOTE="MEL_Traveller, post: 2147076, member: 4620"] I don’t see the distinction (pre or post cruise) for this clause. The cruise has been cancelled, the company is relying on force majeure set out in 12.9. I would be trying a chargeback, but i would expect the company to try and deny it under 12.9. Depends how the credit card provider handles that refusal as to steps the customer might have after that. [/QUOTE]
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Ponant won't refund on cancelled cruise
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