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Message: <blockquote data-quote="MEL_Traveller" data-source="post: 2146787" data-attributes="member: 4620">Unlike Qantas, or Etihad, it seems Ponant has a clause which allows them to exempt themselves for force majeure, in this case Covid-19. The ACCC has fully supported this and says that contracts with such a force majeure clause may not be subject to Australian Competition Law requirements for a full refund, and that a credit is acceptable in these circumstances. Ponant is right that in ordinary circumstances, you would be entitled to a refund, but force majeure has kicked in here <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite3" alt=":(" title="Frown    :(" loading="lazy" data-shortname=":(" /> In this case, booking in Australia, with an Australian travel agent is not going to assist. And the Aussie agent is an agent for the cruise ship, not for you, the passenger.</blockquote>