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Message: <blockquote data-quote="MEL_Traveller" data-source="post: 2146137" data-attributes="member: 4620">No. The travel agent is the agent for the cruise operator, and you are entitled to a copy of the contract. You should also be able to find a copy of the contract on the cruise operator's website. Qantas has a clause in their contract that said if [Qantas] is unable to operate the flight they will give a full refund. This is what caught them out. But not all airlines and operators have this same, generous, provision. (No doubt QF will look to change their contracts once this all dies down... and they will say it is 'due to customer feedback'... which is true... customer complaints!)</blockquote>