Points expiry

[hossein_au]

Would a kind soul tell me how to look up expiry date of my Marriott points on their web site please?

 

[mrfreeze]

Would a kind soul tell me how to look up expiry date of my Marriott points on their web site please?

I can not find a way when using the website but on the app on my iPhone it is shown.
Only problem though is the expiry date is incorrect but I have another stay coming up in December which should update it correctly.
Though given the IT problem since the Marriott / SPG account merger I am not confident on it.

 

[hossein_au]

I can not find a way when using the website but on the app on my iPhone it is shown.
Only problem though is the expiry date is incorrect but I have another stay coming up in December which should update it correctly.
Though given the IT problem since the Marriott / SPG account merger I am not confident on it.

Thanks. I thought I was man-blind (not seeing what is right in front of me)

In my case, point expiry (as reported by AwardWallet) was not updated even after my 2nd stay after the change over (18th). I called them up and was told the expiry was manually adjusted (which, thanks to you, I can now confirm on my phone). Despite that, I received an auto-generated email this morning from SPG informing me that my points are going to expire by the end of this month! I guess another phone call is in order.

 

[mrfreeze]

Thanks. I thought I was man-blind (not seeing what is right in front of me)

In my case, point expiry (as reported by AwardWallet) was not updated even after my 2nd stay after the change over (18th). I called them up and was told the expiry was manually adjusted (which, thanks to you, I can now confirm on my phone). Despite that, I received an auto-generated email this morning from SPG informing me that my points are going to expire by the end of this month! I guess another phone call is in order.

If the phone app shows correctly take a screen shot.
I did this a few days before the change over on both SPG and Marriott accounts and then cross checked after the change over.... then waited for it to correct itself.

I read over the weekend emails are being sent out to some members regarding expiring points even though thy have 23 months left, looks like the IT department still have not got on top of it all.

 

[hossein_au]

I called them up and they confirmed the same expiry that I see in the app.

I then went back to the email with subject the line of "Your Points are About to Expire" (received earlier today). I discovered somewhere within the body of the email it reads "...you have xx_xx_ points, which will expire on xx-11-2020"!

So I guess the email had been sent in error.

 

[mrfreeze]

I called them up and they confirmed the same expiry that I see in the app.

I then went back to the email with subject the line of "Your Points are About to Expire" (received earlier today). I discovered somewhere within the body of the email it reads "...you have xx_xx_ points, which will expire on xx-11-2020"!

So I guess the email had been sent in error.

Yes, same thing I read about over the weekend on Loyalty Lobby I think.
Seems to be one mistake after another with Marriott / SPG merger at the moment.

I was on track to gain SPG Lifetime Gold in about 2 years time, now the goal posts have changed and Gold devalued.
Having Gold status does not seem to be worth while anymore compared to other Hotel programs.

 

[hossein_au]

I was on track to gain SPG Lifetime Gold in about 2 years time, now the goal posts have changed and Gold devalued.
Having Gold status does not seem to be worth while anymore compared to other Hotel programs.

Very true; Marriott Gold gets you a "thank you for your loyalty" greeting as you check in and that's pretty much it.