- Oct 10, 2016
Reservations can release the seats up to a certain level - from my experience this is if there are e.g., A fares left in F. If they can't do it, they escalate to the SST. There's a certain time each day you need to get your request in by, after which the requests go to yield management. I always email the SST to ensure reservations has passed on the request correctly, as they didn't once.not sure what involvement they have, I always thought it was the revenue management people that made the decision.
They can also do more complicated things like booking via another city if that's available and waitlisting your preferred route.