Platinum Lost?

Discussion in 'Qantas Frequent Flyer Program' started by codash1099, Mar 18, 2010.

  1. codash1099

    codash1099 Established Member

    Aug 2, 2006
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    876
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    The BA strike has resulted in the cancellation of two of my flights. The loss of SC's from these could well cause me to miss WP.

    Do I have any chance of getting QF to gift me the SC's or even comp me WP status?
     
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  2. ejb

    ejb Established Member

    Dec 31, 2007
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    Hi

    If there has ever been a valid reason this could be it.....however....QF are not at fault and as you need to qualify for WP I can not see you getting it, if you were only requalifying you may have stood a chance.

    It can't hurt to ask though but I would not get my hopes up.

    Have you thought of rebooking on QF CX or AA to get the SC's?

    ejb
     
  3. Mal

    Mal Enthusiast

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    Surely this fits into "involuntary re-routing", and a letter of explanation to Qantas (or a phonecall might work) should see the points being credited.

    I suppose the question does remain - Are you actually going to be flying those sectors, or instead are they just being refunded?
     
  4. jamesatfish

    jamesatfish Active Member

    Apr 9, 2008
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    If you're going to fly those sectors then Qantas may well credit you the SCs given the situation, especially if they were the ones who contacted you to inform you of the cancellation and/or helped rebook other flights.

    On an AONE4 last year (ticketed through Qantas) I was due to fly LAS-LAX-SFO with AA but the LAS-LAX aircraft went mechanical and was delayed 24 hours. AA managed to get me onto a US Airways flight (in First) LAS-SFO direct so I could make my next appointment in SFO that evening rather than waiting for the next day.

    After contacting Qantas and sending through my US Airways boarding pass I was credited with the SCs and FF points as if I had flown the two AA sectors.

    I wouldn't suggest that this response is contractually required but all I did was ask Qantas and they were more than happy to credit the points and SCs once I'd proved that I had actually flown those sectors.

    I hope you have the same success.
     
  5. codash1099

    codash1099 Established Member

    Aug 2, 2006
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    Flights cancelled were CDG-LHR-VIE. I've replaced them with CDG-VIE on Austrian.

    BA and unions still talking here. I almost hope they don't go back ;)
     


  6. JohnK

    JohnK Veteran Member

    Mar 22, 2005
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    Did you book new flight or BA put you on this flight? In theory you should be able to claim "original routing credit" as the flights were cancelled by the airline.

    Not sure how QF will interpret cancellation due to strike action as opposed to cancellation due to unserviceable aircraft.

    A few years ago I had a Finnair flight which was due to arrive ~9 hours late and I was given a list of flights and chose Emirates BKK-HKG and CX for HKG-BKK. Then another Finnair flight was cancelled and I was put on LX BKK-SIN. Had no problem claiming "orginal routing credit" for any of those flights.
     
  7. munitalP

    munitalP Suspended

    Oct 10, 2006
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    Unless this is a QF numbered flight, QF would be very unlikely to credit SC's against non revenue generating flights (regardless of reason!) - if it was your business, would you?

    Get smart and rebook on a QF flight (or other carrier) and earn the SC's. Remember the golden rule of SC's, if your bums not in the seat, you're not going to earn

    Mr!
     
  8. medhead

    medhead Suspended

    Feb 13, 2008
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    Not many QF flight numbers between CDG and VIE :rolleyes:

    But this does raise the question i had. Everyone has talked about requesting original routing credits from QFF. But if flying on another airline, is it the other airline that is doing the crediting? So if I fly BA, I give them my QF number they then tell QF what points I get etc. and maybe pay QF. (With v.v. happening for a BA pax on QF). Is that how it works, or is the point side all controlled by QF, with the only info being BA telling them that the QF pax did the flight?
     
  9. JohnK

    JohnK Veteran Member

    Mar 22, 2005
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    Not quite true as per my example above.

    QF does not have codeshare flights on this route.
     
  10. codash1099

    codash1099 Established Member

    Aug 2, 2006
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    Unfortunately I don't have time for extra flights to get any extra credits.

    Interesting point is that neither BA nor QF actually told me about the cancellation directly. BA sent out a general email advising me to check the bookings. They were cancelled, disappeared from Manage my Booking and no alternative was offered.
     
  11. JohnK

    JohnK Veteran Member

    Mar 22, 2005
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    Sounds like you may have a good case for "Original routing credit" if the flights were cancelled by BA.
     
  12. straitman

    Moderator

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    I have had a similar situation in NZ when a QF flight was cancelled. QF put me on an Air NZ flight and I claimed the original SC's and points without issue. :D
     
  13. Mal

    Mal Enthusiast

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    I know of quite a few cases of people getting "Original Routing Credit" when not flying QF, but instead being on eg AA/BA/CX etc and their route being stuffed around. It can go either way (and I think JohnK has some experience from his Finnair flying days of Finnair sorting it out), but I believe the easiest is to get Qantas to sort it out.

    Now I don't know if the other airline has to approve the ORC, or Qantas just credits them and then charges the other airline, or the SC's/points come out of a mystery "customer care" pool etc. etc.


    Going back to the original question - knowing more now about the cancellation and the new flight plans I would definitely follow it up with Qantas and provide the ticket information from the first ticket and the same from the second ticket.
     
  14. codash1099

    codash1099 Established Member

    Aug 2, 2006
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    Updating:

    So far QF are refusing both ponts and SC's on the basis that I wasn't "offloaded" by BA. The argument will continue when I get back.

    Interesting to see there are a few aggrieved passengers making their views known here via letters to editors. In most cases, seems BA were simply not interested if you didn't book directly with them. They seemed to think that you had to go back through the original booking point/agent - a bit tough to achieve in 3 days from the other side of the world.

    Nevertheless, thanks to all for the useful comments and assistance.
     
  15. codash1099

    codash1099 Established Member

    Aug 2, 2006
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    I've commented more than once of the value of this forum. And not for the first time, it has benefited me directly.

    As a result of comments and suggestions made in this thread, my initial fear that I would fail in my attempt to attain WP status have been overcome and my status now shows as WP.

    Thanks again to all and I can now find out for myself if it is indeed the "Holy Grail"

    :D:D:D:D
     
  16. straitman

    Moderator

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    codash1099,

    Congratulations.

    What happened between posts 14 & 15 to resolve the situation :?:
     
  17. JohnK

    JohnK Veteran Member

    Mar 22, 2005
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    It would appear QF have finally granted codash1099 Original Routing Credit for the cancelled BA flights.
     
  18. drron

    drron Enthusiast

    Jul 4, 2002
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    Well done.A happy little Snoopy now!
     
  19. codash1099

    codash1099 Established Member

    Aug 2, 2006
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    Correct, but it took a few tries - you need to find the right person.
     
  20. JohnK

    JohnK Veteran Member

    Mar 22, 2005
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    I think we all have these types of experiences.

    I am having issues with Delta Skymiles trying to get a KLM flight BKK-TPE to credit. I did not receive an e-ticket but I do have an e-ticket number, an itinerary with a booking code and both boarding passes BKK-TPE-BKK which have the e-ticket number on them. One flight has credited the other hasn't.

    At least the people working for Qantas frequent flyer centre make sense most of the time. I am about to totally give up on Delta Skymiles.
     

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