Phantom Award request

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RooFlyer

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Just had an odd one.

Last night, I was trying to request an upgrade for an upcoming domestic flight, but of course the App couldn't handle that, telling me 'No PNR in the URL'. :rolleyes:

Woke up this morning to an e-mail, sent about an hour later for me to call the FF service centre about an Award request I had made. Join the dots, right?

No. The 'request' the agent found when I gave him the reference number in the e-mail was for an Award flight to be released, BNE-SIN in August, request made 2nd April. Now, my memory is getting worse, but I'm certain I didn't make that request 2 days ago, especially since, on the day in question, I am on a tour in the Stans. :confused:

The agent of course checked if anyone else has access to my account - answer is no.

I will change my PW, but I don't think it was a hack, as why would you request a flight to be released, rather than something more immediately valuable?

No biggie, just very odd. Anyone else had this happen?
 
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Most likely some other WP has requested over the phone, and someone has transposed digits in the FF number somewhere along the line. Expect a thread soon about "QF never responded to my reward release request".
 
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