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Discussion in 'Travel News' started by drron, Mar 14, 2012.
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I stayed there 3 weeks ago and loved it, but there were a few issues with then not recognising A|club status...
But the manager was great and I'm planning on returning
Yes, very interesting. I wonder whether it has changned ownership (and if so, what the price was), or whether Peppers have just been contracted to manage the property. I assume the latter, given it was only sold a couple of years ago (for something like $20-$25M).
I have stayed there twice in winter in the last 3 or 4 years - enjoyed both times. Would like to return.
Out of interest, what are the A/Club status benefits that were not provided as a result of status not being recognised? I have a feshly minted Platinum card (freebie) that I should try out!
Does this change mean that A/Club benefits will no longer apply?
Basically what the manager explained to me, was that they are affiliated with accor, but not owned by accor, and as part of the contract they had signed with accor, they didn't sign the A|Club status part (But they do give points). The check in lady had told me tough luck (probably in a nicer way, but I'd driven up from hobart that day, and was a bit tired). I asked to speak to the manager and explained my concerns, that I booked it because it was an accor property, (pointed to the accor sign hanging in the reception) as if it wasn't for accor we would have tried the chateau (we loved freycinent lodge when we stayed in it, owned by the same people). She looked at my booking, and we were booked for one night, she said she couldn't upgrade me, but we were in one of the best pencil pine lodges there was, the one she normally gives to honeymooners, overlooking the lake, and she also offered to send a cheese plate up to us. I was more than happy with this, as the main thing I'd been upset with was the receptionists attitude. we were looking at spending a second night at the lodge, but had only booked one night because we thought we may also want to try out another place or head back to launceston, as I was flying out at lunch after the second night.
The manager agreed to match the rate I'd paid for the first night (220 AUD ish including breakfast) and upgrade us to a spa suite (possibly due to the fact that we couldn't have the same room on the second night as it had been promised to a group). Needless to say, we took her up on the offer. To be honest, had I paid for it, I think I would have been dissapointed in the spa suite, as we almost preffered the Pencil pine cabin we had. Having the spa was nice, but the view from the PP cabin was amazing, and the gas fire in the PP cabin was a set and forget, as opposed to the wood fire in the suite which seemed to be either too hot or too cold.
I assume once Peppers takes over there won't be any A|Club benefits offered.
It was sold hence the change-
Famous resort sold Tasmania News - The Mercury - The Voice of Tasmania