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Message: <blockquote data-quote="ChrisFlyer" data-source="post: 2241891" data-attributes="member: 19963">I'd add to this, having used Yak Pay as well as rival platforms like RewardPay, B2BPay, EasyBillPay and now most recently Sniip.Yak seems to be much more 'involved' in checking things manually versus the others, which adds to the time taken to make payments and reduces the convenience factor somewhat.For instance, when I added a credit card to the account, I had to attach a card statement with the same number before Yak would (manually) approve it. This meant I couldn't use my preferred 'additional card' (AMEX A/C card) on the account as obviously that number doesn't match the statement number, but I have no problems using that additional card on other platforms. (Sure, I probably could have tried and then taken the time to explain it to customer care, but honestly, I just wanted to get a payment on the move, and that's something I can do via the other platforms without digging up card statements, having to use a different card, or pleading my case to customer care).As well, for the first card-funded payment I made, Yak's "Compliance" team blocked it the next day pending further investigation. Had to supply a copy of the invoice along with an explanation of what the payment was for. Yes, Yak approved it (wasn't anything nefarious or prohibited, LOL), but that manual intervention again slowed things down, took up more of my time, and made Yak less convenient from that time perspective (as again, I've not had payments frozen through any other platform, including to the same biller).When it comes to onboarding new businesses too, Yak can either be easy or difficult. Signing up my business was relatively easy with the digital identity check and a utility bill showing name and address etc gaining approval the next business day, but a friend of mine seemed to get a much thorough 'checking' to the point where Yak Pay kept calling them when they were busy with clients (why they couldn't just try calling once, leave a voicemail, and let the person call them back when they're not busy earning the business' revenue is a mystery), but they got there in the end.While I completely understand that some checks are necessary (and especially so for new customers, who don't have an established transaction history with Yak Pay), anything you can do to automate or streamline some of those checks and processes would be great.</blockquote>

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