Pats on the Back to Qantas

[WWTFC]

We returned to Adelaide on Friday morning after leaving Stockholm on Wednesday afternoon after 6 weeks away.

All Qantas planes were great.
Crews made it very pleasant and food was good (economy all the way).
All connections were fine, everything ran to time. (Thank you also to all AFF who responded to my queries before we left to as your advice also assited in this)
Every Qantas person we spoke to or sought assistance from was extremely courteous and helpful.

Stockholm airport got blacked out by weather as we waited to leave to go to Heathrow on BA. Luggage delayed as conveyor system was out of action.
When we got to Heathrow Qantas staff very helpful and explained situation and what to do to follow up as it was expected luggage would be at least a day behind us.
Folk in Melbourne double checked and again gave excellent service as did staff in Adelaide when we finally got home.
Over past 2 days phone operators at baggage services have also been extremely helpful.
Bags delivered to our door this morning.

The baggage delay was out of Qantas's hands and relied upon BA to get bags to Heathrow. Qantas's service could not be faulted - they did their very best and we are most appreciative of their efforts.
Had a great trip and would highly recommend Qantas to all.

Col D

 

[Hvr]

We returned to Adelaide on Friday morning after leaving Stockholm on Wednesday afternoon after 6 weeks away.

All Qantas planes were great.
Crews made it very pleasant and food was good (economy all the way).
All connections were fine, everything ran to time. (Thank you also to all AFF who responded to my queries before we left to as your advice also assited in this)
Every Qantas person we spoke to or sought assistance from was extremely courteous and helpful.

...
Had a great trip and would highly recommend Qantas to all.

Col D

My bolding.


Glad you had a great trip. This is my experience as well flying QF. I reckon in the majority of cases QF staff step up and look after people where ever possible. I also believe that how we the passenger approaches them sets the standard for the response. Whilst this shouldn't happen it is possible to do the bare minimum or to go the extra step.

I have found that in a crisis QF staff have gone the extra step and it is very welcomed.

Good to see that you acknowledge the good things.

 

[Stealth]

Found everything fine on a recent economy PER-SIN-LHR-SIN-PER itinerary. The only criticism would be that the food could be improved and that the cabin staff have to spend too much time on a few, to the disadvantage of the majority (insert your pet hate here:.............)

So much better than the torrid trip (Premium Economy!!!) I endured with BA last time!

 

[straitman]

WWTFC,

It is good to hear some positive feedback. We are all very quick to criticise and slow to offer praise.

 

[Kendall Roy]

I was on QF32 LHR-SIN-SYD today which has been delayed 21hours (yet to leave due overnight stay/crew hours caused by tech issues).

Handling of this was outstanding by QF.

After 4hrs, the troops had de-planed. A message delivered by the captain received a round of a applause from most pax!

Now enjoying the great hotel next to LHR

 

[markis10]

The weekly ATSB summaries certainly show quite a lot of incidents with the A380's lately, I would imagine QF are getting quite good at handling these, no pattern either, just random faults.

 

[mosanator]

So whats the situation with Customs when that happens?

What did you have to do?

 

[Kendall Roy]

So whats the situation with Customs when that happens?

What did you have to do?

Clear customs per usual procedures (although UK Border were happy to let us slide without a landing card).

 

[ajw373]

Clear customs per usual procedures (although UK Border were happy to let us slide without a landing card).

Why did you go through the UK border? Stockholm to Aus should have just been an airside transfer from T5 to T3, so certainly no need for a landing card.

As for the question I think the person that asked was more meaning what happens at the Australian end when your bag turns up.

 

[jb747]

The weekly ATSB summaries certainly show quite a lot of incidents with the A380's lately, I would imagine QF are getting quite good at handling these, no pattern either, just random faults.

Not too sure I agree with you. I've just read the entire 2010 collection of these reports, and there are only a couple that are of any real interest. Most seem to be bird and lightning strikes, or failures to follow flight plans (by foreign operators). Loss of the localiser is a ground equipment issue...even though reported by a 380 crew.

The only QF ones I consider interesting....an engine problem detected by data link/ground engineering (big brother really is watching), the locked brakes, the smoke detector system failure, and the AFCS failure. And in all but one of those cases, the aircraft landed at the destination.