Returning Qantas YVR to SYD. On New Years Eve, Boarding 7.10pm for a 8pm flight. OW emerald and OW sapphire members were denied access to BA Galleries at YVR on the explanation from reception that club was “full”. It did not look full.
A guest just left the lounge as we walked away. I asked her was the lounge busy, she said it was empty and even commented she couldn’t understand why there would be a sign to say it was full. We returned and challenged the girl on reception who then backtracked stating the club was not full but the 9.10 pm YVR to LHR was as good as fully booked she expected the lounge would get full later, we explained we would be leaving at 7.05 to make the gate but she would not budge. We arrived at the lounge after 6pm just about the same time checkin for the BA flight would be opening
I asked if I could take photos, she let me photograph the business lounge (Empty bar 4 people and a few staff) and when I went to photograph the first class side was told photos were not allowed in that area. Has anyone had similar experiences in an empty “full” lounge”
A guest just left the lounge as we walked away. I asked her was the lounge busy, she said it was empty and even commented she couldn’t understand why there would be a sign to say it was full. We returned and challenged the girl on reception who then backtracked stating the club was not full but the 9.10 pm YVR to LHR was as good as fully booked she expected the lounge would get full later, we explained we would be leaving at 7.05 to make the gate but she would not budge. We arrived at the lounge after 6pm just about the same time checkin for the BA flight would be opening
I asked if I could take photos, she let me photograph the business lounge (Empty bar 4 people and a few staff) and when I went to photograph the first class side was told photos were not allowed in that area. Has anyone had similar experiences in an empty “full” lounge”