On-line booking problem

[Ikara]

The following post was made on an ex-military site that I frequent. Can anyone here suggest the best way to handle this for a quick response. The guy in question is a TPI.

I have to fly to Brisbane from Airlie for a few tests. my Wife and I booking with Jetstar on line, go through the process, then pops up; unable to process your transaction at this time try again later, so we attempted a second time, same result , so we went back a page to ensure our details were all deleted, I said stuff it book with Virgin for the same dates, all too easy.
This morning on the emails Jetstar and Virgin tickets had been purchased.

Thanks
JB

 

[mannej]

This is where a screenshot would be handy.
Also there is the option of chargeback if the card was charged.
However I would try and sort with JQ