Name corrections/changes currently not allowed after ticket issue

[sudoer]

Just a heads up - a supervisor at MH call centre has just advised they are currently unable to process any name corrections whatsoever after a ticket has been issued.

This apparently is due to the Amadeus changeover, and while he said he could make no guarantees, he expects the limitation to be temporary.

I found this online to backup his claim: http://web.mayflower.com.my/holidays/airline/MH/2017/13JUN17_NEW_NAME_CORRECTION_POLICY.pdf

Their workaround for now is to refund tickets and request customers rebook - but of course this is only allowed on refundable tickets.

I've just been stung by accidentally mixing up my first name and surname on a Z (non refundable) booking. He suggested calling back at the end of the month to see if the policy had been changed.

Does anyone know how strict MH are on checking names are the right away around? :-|

 

[trippin_the_rift]

Interesting announcement/doc.

My guess is there could be fraud issues which are driving limited name change ability.

First/last name in the wrong order will affect your ability to credit the flight to an FFP as the surname won't match the FF#.
My only concern with waiting a month is the next agent may tell you "its been a month since you made the booking and now outside a window where we can change for free".

Perhaps others can advise on how this would play out? MH seems to have teething issues with their new Amadeus baby.

 

[sudoer]

My guess is there could be fraud issues which are driving limited name change ability.

A bit more Google hunting has lead me to this file which suggests "The decision of this new policy by Revenue Management Department (RMD) is for control purposes."

First/last name in the wrong order will affect your ability to credit the flight to an FFP as the surname won't match the FF#.

I'm not too concerned about that if it means I'd need to submit boarding passes manually for credit afterwards - any thoughts on whether Qantas would accept names around the wrong way?