Did anyone else miss this until it was too late?
Did anyone else only find out about the change when they tried to convert their Citibank points across to QF and notice it then?
Added to my already huge frustrations with Citibank's Customer Service, this has really caused me to consider what actions can be taken. I was considering upgrading to a Gold card just so I can get the points out at the ratio I signed up for, but am unable due to an increase in limit given two months ago and their policy for only one increase every six months.
I'm considering going to the ACCC with this. Citibank are the only financial instituion who would dare hide this MAJOR change to a program/contract in a promotion, in a 4 point font no less! Oh and advertise it in the Australian newspaper (the newspaper with the lowest circulation) and expect their customers to happen to read it. Whilst I understand it's their right to make a change, it's the under-handed way in which they (didn't) tell their customers, that is wrong.
I didn't spend up big on my credit card, thinking 'Points, Points..' every dollar I spent, to be ripped off by them with their lack of appropriate communication. :evil:
Anyone else want to jump onboard?
Did anyone else only find out about the change when they tried to convert their Citibank points across to QF and notice it then?
Added to my already huge frustrations with Citibank's Customer Service, this has really caused me to consider what actions can be taken. I was considering upgrading to a Gold card just so I can get the points out at the ratio I signed up for, but am unable due to an increase in limit given two months ago and their policy for only one increase every six months.
I'm considering going to the ACCC with this. Citibank are the only financial instituion who would dare hide this MAJOR change to a program/contract in a promotion, in a 4 point font no less! Oh and advertise it in the Australian newspaper (the newspaper with the lowest circulation) and expect their customers to happen to read it. Whilst I understand it's their right to make a change, it's the under-handed way in which they (didn't) tell their customers, that is wrong.
I didn't spend up big on my credit card, thinking 'Points, Points..' every dollar I spent, to be ripped off by them with their lack of appropriate communication. :evil:
Anyone else want to jump onboard?