Making changes to award bookings

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MH_fan

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Don't have much experience with KF so this is why I'm asking. Have made an award booking for May next year on miles that have recently expired. If I need to make changes to that booking, can I change it to a time within 12 months of the original departure date?
 
Don't have much experience with KF so this is why I'm asking. Have made an award booking for May next year on miles that have recently expired. If I need to make changes to that booking, can I change it to a time within 12 months of the original departure date?

Yes you can.
All award tickets issued after 8/7/2012 have a 12 month validity whether Saver, Standard or Full.
The only thing you can't do is redeposit the miles if you cancel, as the miles would have already expired.
 
Thank so much for clarifying this issue. That should give me flexibility up to May 2015!
 
Thank so much for clarifying this issue. That should give me flexibility up to May 2015!

I am not sure if this is correct. I believe the ticket is only valid for 12 months from date of original booking, not the date of booked travel.
 
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My understanding is that all award tickets are valid for 12 months from the date of the first flight as ticketed, unless otherwise specified
 
I am not sure if this is correct. I believe the ticket is only valid for 12 months from date of original booking, not the date of booked travel.

It is correct, the condition is buried deeply in the T & C's: (See No. 19 below)

Programme Terms and Conditions

F. Singapore Airlines and SilkAir redemption and upgrade awards

1. The awards offered in KrisFlyer consist of award tickets, upgrade awards and other redemption options as defined by Singapore Airlines from time to time.
2. Round-trip and one-way flight awards and upgrades on Singapore Airlines and SilkAir can be redeemed through the KrisFlyer website. Requests for awards can also be made through KrisFlyer Membership Services or Singapore Airlines City Ticket Offices, in accordance with procedures that may be enforced from time to time for issuing awards. Miles can only be redeemed for destinations with electronic ticketing facilities.
3. Travel agencies cannot issue award tickets or any of the other awards above.
4. Members will only be eligible for award travel if they clearly indicate at the time of reservation that they are redeeming KrisFlyer miles for the flight desired. Guaranteed reservation in Economy Class for PPS Club members waitlisted in Singapore Airlines Suites, First Class or Business Class does not apply for redemption booking.
5. KrisFlyer miles must be valid when an award ticket is issued. For this reason, members should ensure that ticketing takes place before the KrisFlyer miles expire. Members must ensure that they have sufficient miles in their accounts before an award ticket is issued. A child or infant nominee requires the same number of KrisFlyer miles for travel.
6. Members must report any suspected unauthorised award claims from their KrisFlyer accounts within three months of the unauthorised transaction activity for any corrective action to be possible.
7. All KrisFlyer miles required for an award ticket must be earned by the same member under the same account number.
8. Travel on KrisFlyer award tickets is subject to capacity controls. This may limit the number of seats available for award travel on particular flights. Award seats may not be available on all flights or in all classes. In addition, some partners may impose blackout periods when award redemption is not permitted.
9. KrisFlyer award tickets are subject to, and the passenger is responsible for, applicable departure taxes; other airport or government handling fees; and any fuel or other surcharges imposed by Singapore Airlines, SilkAir or any other participating carrier. Payment for such taxes, fees or charges will be in US$ or the local currency equivalent and will be collected at the time of ticketing.
10. Members can only use KrisFlyer miles to redeem awards. Award redemption cannot be combined with any other means of payment.
11. An award ticket may be reissued, but only for travel by the same person and provided no part of the award ticket has been utilised. Additional KrisFlyer miles may be applicable. If the new journey requires fewer KrisFlyer miles, the excess cannot be refunded. The award ticket at the point of reissue must still be valid. There will be a reissue fee for each ticket. The reissued ticket must have the same expiry date as the original ticket and it must be for the same airline. However, if the date of the first flight on the reissued ticket is earlier than that of the original ticket, then the expiry date of the reissued ticket will be readjusted to the earlier date accordingly.
12. Passengers travelling on award tickets with a confirmed reservation who fail to show up for the flight will be considered a no-show. A no-show fee may be charged.
13. KrisFlyer miles of completely unused award tickets may be redeposited for a fee providing the miles and the ticket are valid at the time of redepositing. Any taxes will be refunded. Miles cannot be refunded for partially used award tickets and upgrades.
14. In the event of a flight disruption, passengers travelling on award tickets will be re-routed as per the rules applicable for fare-paying passengers.
15. A passenger's use of an award is subject to the Terms and Conditions set by both the issuing airline and the airline providing the carriage.
16. All carriage on and all tickets issued on behalf of an airline are subject to the normal rules outlined in each airline's Conditions of Carriage, copies of which may be obtained directly from the airline.
17. Tickets for all award travel will only be issued for a confirmed reservation. Open-dated tickets are not allowed.
18. Industry discount, agency discount or award tickets cannot be used for upgrade awards redemption.
19. All award tickets are valid for twelve months from the date of the first flight as ticketed, unless otherwise specified.
20. Upgrade awards are subject to the rules of purchased tickets. For upgrade award ticket redemption, a copy of the purchased commercial ticket or passenger receipt is required for verification and reissue.
21. Confirmed bookings must be ticketed immediately. Waitlisted bookings which become confirmed must be ticketed prior to the Ticketing Time Limit or the entire itinerary will be cancelled. Singapore Airlines will not be held liable for cancellation of a booking that is not ticketed prior to the Ticketing Time Limit.
22. Award Redemption - Award Calculation Rules
a. Travel must be via a published route. Backtracking is not permitted except as required by route restrictions. Backtracking occurs when a journey does not continue in the same direction in which it began. An itinerary containing a backtracking sector not required by route restrictions may require separate tickets.
b. Award travel on Singapore Airlines and SilkAir can be ticketed as one itinerary. Award travel on all other participating airlines must be ticketed separately.
c. Complimentary stopover - Refer to the table below for the validity and number of complimentary stopovers available with each award ticket type.
 
I notice that SQ have improved the changing of award seats via the website. As long as the point of origin stays the same, it seems that there is more flexibility available now via the website function.

Maybe that might assist the OP.
 
I notice that SQ have improved the changing of award seats via the website. As long as the point of origin stays the same, it seems that there is more flexibility available now via the website function.

Maybe that might assist the OP.

Thanks. I have a booking in May which I need to change to early next year. However, all the availability so far ahead is listed as waitlist only. Do I need to call up SQ to try and change it then and will they open up seats for me?
 
Thanks. I have a booking in May which I need to change to early next year. However, all the availability so far ahead is listed as waitlist only. Do I need to call up SQ to try and change it then and will they open up seats for me?
They are excellent questions. Will depend upon your status with KF and the feelings of the agent.

Let us know how you get on.
 
I have no status with KF unfortunately. I'll try to call them closer to the time.
 
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