Maggots in Qantas Trail Mix

Discussion in 'Open Discussion' started by Reggie, Apr 2, 2012.

  1. Reggie

    Reggie Established Member

    Mar 20, 2006
    1,612
    181
    Manchester
    As reported on ninemsn;

    Qantas apologises for maggots in trail mix

    Qantas has apologised after a mother travelling on a flight from LA to Melbourne was given a pack of trail mix infested with maggots.
    Victoria Cleven, 42, said she was given two packets of the trail mix as a snack during the flight last week, the Herald Sun reports.
    She opened one of the packets in the darkened plane and began eating the nuts and dried fruits without turning her overhead light on.
    "It tasted strange, and I turned the light on and looked at the rest of the packet, and just started seeing maggots coming out of it everywhere," she said.
    "I couldn't talk. I was nearly throwing up. I was beside myself."
    Her 15-year-old son checked two other packets of the Australian-made trail mix and found they also contained maggots.
    A Qantas spokesman said the airline had contacted the supplier and is currently investigating how the issue occurred.
    "Qantas sincerely apologises to Mrs Cleven for the incident that occurred on her return flight from LAX to Melbourne,” the spokesman said.
    Ms Cleven, who paid $1600 for her ticket, said she was offered $400 as compensation by the airline
     
    Registered Users have the option of removing this and all other advertisementsMore…


  2. netgrom

    netgrom Member

    Dec 13, 2011
    103
    22
    Brisbane
    $400 as compensation? On one hand that seems low but at the end of the day if your at a restaurant and it happened you would just get a free meal not the taxi home, its more the suppliers fault no mention of the brand.
     
    • Like Like x 4
  3. Nigelinoz

    Nigelinoz Established Member

    Dec 14, 2008
    1,919
    158
    Eskdale,Vic.Nr ABX.
    Not a nice experience for the lady but to be honest I'm not putting too much blame on Qantas,when you serve per packed snacks like this there will be times when despite the best quality control things go wrong.
    As I said not a nice thing but I am sure that QF will look after the lady.
    The story is on page two of the Herald Sun-which in my opinion is about 10 pages better than it deserves.
    Cheers
    N'oz
     
    • Like Like x 1
  4. TonyHancock

    TonyHancock Senior Member

    Aug 26, 2010
    5,041
    4,003
    East Cheam
    There is no doubt this was an unpleasant experience but why go to the newspapers with it. $400 is not an inconsiderable sum and the woman in question does not appear to have been maimed or severely injured. I sometimes wonder just where we are heading as a society.
     
    • Like Like x 3
  5. Sprucegoose

    Sprucegoose Senior Member

    Aug 20, 2003
    6,560
    896
    SE Aust
    Come on you lawyers out there. Wasn't that the Stevenson case?
     
    • Like Like x 1


  6. nlagalle

    nlagalle Senior Member

    May 24, 2007
    5,844
    1,352
    Melbourne
    Flight Map:
    View my flight map
    Shouldn't the manufacturer be at fault though? Sealed pack etc..
     
  7. medhead

    medhead Suspended

    Feb 13, 2008
    18,998
    5,314
    Flight Map:
    View my flight map
    Makes the case for gamma radiation sterilisation pretty well.


    Sent from the Throne
     
  8. oz_mark

    oz_mark Enthusiast

    Jun 30, 2002
    16,797
    1,452
    Melbourne
    Flight Map:
    View my flight map
    a.k.a. the snail in the bottle case!
     
  9. AVC

    AVC Active Member

    Jan 28, 2012
    734
    194
    Sydney
    The manufacturer didn't take money off the passenger for a plane ticket. The PAX in question is Qantas' customer, therefore it's up to Qantas to smooth it out.
    If Qantas then want to attack the manufacturer (as they should) then it's up to them.

    When we had our shop, if someone bought a faulty item, we didn't say "go see xxxxx for a refund". We would refund or whatever. If we shipped a faulty item, we would pay return shipping, as well refunding or replacing the item and re-sending it for free. That's called customer service.

    IMO Qantas should have given her a freebie flight, and sent her a big letter of apology, which basically puts the blame on the manufacturer. Win win. For Qantas $400 IS an inconsiderate sum, when it comes to bad press, and very possibly a lawsuit.
     
    • Like Like x 2
  10. BAM1748

    BAM1748 Established Member

    Jul 22, 2008
    4,578
    1,673
    Sydney
    Give her a free flight, then deduct that fare from the next payment to the supplier. If the supplier complains I'd tell them I'll see them in court if they'd prefer. Maybe not the correct process but certainly helps focus the supplier.

    Matt
     
    • Like Like x 1
  11. nlagalle

    nlagalle Senior Member

    May 24, 2007
    5,844
    1,352
    Melbourne
    Flight Map:
    View my flight map
    Changing of money has nothing to do with it. My point still stands, why should it be a Qantas bash when they didn't package the food? Sure you can complain to QF about it and let them handle it (or report it to the food Authority as well), but really is it QF's fault? that's how the article is written.

    Mind you i have had plenty of times where I've been referred to the manufacturer for a return - the store won't have anything to do with it past 30 days or sometimes less.
     
    • Like Like x 2
  12. amaroo

    amaroo Senior Member

    Sep 22, 2011
    9,252
    6,807
    Flight Map:
    View my flight map
    Unless you're a cat;)
     
  13. zan5hin

    zan5hin Intern

    Sep 1, 2005
    70
    0
    MEL
    Wow, if that happened to me and all they offered was $400, I would be beside myself. At the very minimum, as stated by another poster, a full refund and a big letter of apology.

    She will probably be bringing her own packed lunch for her next Qantas flight after that experience.......

    Although I must say, compared to the food I was served in Y on MEL-LAX-MEL a few years ago, maggots might be an improvement.
     
  14. samh004

    Moderator

    Apr 1, 2009
    17,119
    3,722
    Gold Coast
    Flight Map:
    View my flight map
    Twitter:
    Facebook:
    Google+:
    Linkedin:
    Instagram:
    Can you please stop wondering until I get my compensation payout too :p

    Agree with the majority though, it is the manufacturers issue, but as Qantas sold the ticket they have to provide the compo and perhaps later take that figure back to the manufacturer.
     
  15. medhead

    medhead Suspended

    Feb 13, 2008
    18,998
    5,314
    Flight Map:
    View my flight map
    I'm not talking about making the insects unable to reproduce, I'm talking about sterilising the food by using radiation to kill the insects. This is what they do with bandaids and other medical supplies.

    I think it's probably safe to assume that the maggots weren't sealed up into the package live. Which suggests they developed in the package from eggs. So a little bit of irradiation kills, or delays, development of the eggs into maggots.

    The FDA tells me that 1kGy will eliminate insects in grains, fruits and nuts. They call this low dose irradiation. High dose irradiation is listed as 10 to 45+ kGy and that produces shelf-stable packages meats and specialised hospital meals. I dare say 1000 kGy will be more that enough but it sounds rather high, are you sure it's correct as an upper limit for food irradiation?


    Sent from the Throne
     
  16. Mh4k

    Mh4k Member

    Jul 30, 2011
    151
    38
    I'd expect and demand at a minimum a full refund of the ticket plus an incentive to try Qantas again, whether through cash compensation, a flight voucher, upgrade voucher or similar.

    Qantas may outsource catering but that doesn't absolve them of the need to make good on the issue - they own the service interface with the customer and any internal insourcing or outsourcing arrangements are Qantas's concern, not the passengers. For example, if I received a poor experience checking in with VA my complaint would rightly be directed at VA and not Toll Dnata.
     
  17. tehuringa

    tehuringa Member

    Sep 19, 2009
    115
    51
    Barossa Valley
    Twitter:
    Linkedin:
    Did anyone check if they were included on the packets ingredients?
     
    • Like Like x 4
  18. dajop

    dajop Senior Member

    Jul 1, 2002
    7,918
    1,564
    SIN
    Flight Map:
    View my flight map
    Except the Qantas passenger is really paying for the transport services .... it sounds the like the passenger got from A to B and back safely (despite this) so why should QF refund the airfare or pay for a free flight or refund the airfare? The flight didn't drop an engine over Batam or anything like that, which would perhaps be considered faulty goods. $400 sounds entirely reasonable to me. Also I am sure the passenger in question would have also got replacement for the faulty goods ... ie food ... if they felt up to eating it!

    Of course if the passenger got sick as a result of this, the compensation element should bear the consequences of that illness.
     
    • Like Like x 1
  19. yo yo ma

    yo yo ma Active Member

    Mar 15, 2007
    798
    138
    Home Sunshine Coast / Work PNG
    Linkedin:
    This would be the go but it depends on the contract they have with the supplier.
     
  20. yo yo ma

    yo yo ma Active Member

    Mar 15, 2007
    798
    138
    Home Sunshine Coast / Work PNG
    Linkedin:
    I wonder if there will be a spike in these cases to get the compensation?
     

Share This Page