I just had a really annoying and odd conversation with frequent flyer customer service.
In February I flew from London to Melbourne. I had booked a premium economy saver fare and requested a classic upgrade that I was granted. What I wasn't expecting when I checked my accounts was that I would earn the flexi-economy rate of points instead of the premium economy rates. Although this is only a few thousand points I don't remember seeing this in anything informing me of this. When I queried it they stated that due to me requesting a classic rewards upgrade, and the fact I was booked a sales ticket (which I told them was wrong, it was a saver ticket), I would only earn points at the flexi economy rate. If I hadn't upgraded I can only assume I would of earned the points at the correct rate. Has anyone else come across this?
I had already complained about this flight as my special meal contained milk products even though I had specifically called and checked that the meal wouldn't contain milk. From this they only gave me a few thousand point compensation after stating that they had found 3 ports which were non-compliant when it came to dairy free products (which I believe is unacceptable from a full service airline). It is the second time I had complained to Qantas about meals being incorrect. At least this time they called me back, which was better then being totally ignored in 2012 when I last complained. Both times this has occurred though staff on the flight have stated I requested the wrong meal. This time though I was prepared with a screen shot of the Qantas meals website and they apologised.
In February I flew from London to Melbourne. I had booked a premium economy saver fare and requested a classic upgrade that I was granted. What I wasn't expecting when I checked my accounts was that I would earn the flexi-economy rate of points instead of the premium economy rates. Although this is only a few thousand points I don't remember seeing this in anything informing me of this. When I queried it they stated that due to me requesting a classic rewards upgrade, and the fact I was booked a sales ticket (which I told them was wrong, it was a saver ticket), I would only earn points at the flexi economy rate. If I hadn't upgraded I can only assume I would of earned the points at the correct rate. Has anyone else come across this?
I had already complained about this flight as my special meal contained milk products even though I had specifically called and checked that the meal wouldn't contain milk. From this they only gave me a few thousand point compensation after stating that they had found 3 ports which were non-compliant when it came to dairy free products (which I believe is unacceptable from a full service airline). It is the second time I had complained to Qantas about meals being incorrect. At least this time they called me back, which was better then being totally ignored in 2012 when I last complained. Both times this has occurred though staff on the flight have stated I requested the wrong meal. This time though I was prepared with a screen shot of the Qantas meals website and they apologised.
