Reply to thread

Message: <blockquote data-quote="tallboy" data-source="post: 2122866" data-attributes="member: 5147">As a recent data point to assist others:We had a LM redemption trip with May 2020 departure cancelled by the airlines involved back in April, for obvious reasons.I wrote an email to LM in May to request a re-credit of the points to my account, waiver of the cancellation fee, and a refund of the fees and taxes, which were minimal.After a few weeks had slipped by with no response I sent a follow-up email yesterday, and this morning received the following reply from LM Support:Hello, xx_.We've escalated your refund fee waive request to our internal department for the respective review of your booking xx_xx_; as soon as we have any update, we'll notify you by this means.Thank you for your time.LM SupportA couple of hours later, this email arrived:Greetings,We're glad to inform you that the miles redeposit has been completed for the booking in mention; the refunded miles are now available. You can consult your balance under our  Activity section (LifeMiles number and password needed).Let us remind you that Star Alliance redemption fee isn't refundable. Applicable taxes refund will be processed to the same credit card you used to pay the booking and it takes 90 days to complete.If you have any further concern, do not hesitate to contact us back.Regards, LM SupportI am comfortable with that.</blockquote>