Jetstar passengers stranded in Thailand

[Slats7]

Jetstar passengers stranded in Thailand | News.com.au

JETSTAR passengers booked on a Thailand-to-Sydney flight have been stuck on the resort island of coughet since Monday because of maintenance problems.

Flight JQ28 was due to leave coughet at 9pm (local time) on Monday, but the flight was cancelled, leaving hundreds of passengers to spend Australia Day stranded far from home, Natalie Soltyszewski said.


The passengers were put up in a hotel on Monday night and told they would leave at 5pm (local time) yesterday, but due to more maintenance problems that flight was also cancelled after they had boarded the aircraft.
Jetstar again arranged accommodation for them last night.


The Qantas-owned no-frills carrier later confirmed the stranded travellers would be picked up by bus to catch a replacement flight to Sydney at 5.30pm today.

 

[JohnK]

Why oh why? That is just not good enough. If the passengers were due to arrive back home yesterday and be at work today then this delay is more than likely going to cost them another 2 days of annual leave or sick leave if they are game.

For all the good publicity that Jetstar may get on AFF this type of publicity just hurts them badly. The airline should not be in business on international routes as they clearly cannot handle their current, or past, flight schedules. I certainly hope that QF mainline ends up going to Europe....

 

[jaffa]

On the 6 pm news tonight on 7 J* stated that a replacement aircraft was leaving Syd to pick them up at 7.30pm tonight.
They refused to confirm the time passengers would actually board the aircraft.

That would make it 3 days

That's just shocking service.

Yet it does not suprise me at all.
A week does not go by now without J* horror story's now hitting the media.
The problem for J* is that most of these complaints seem to be legitimate, and they are running out of excuses.

On 7 tonight the J* woman said they had done everything they could, but it was not J*'s policy to put passengers on other airlines outside of the QF network.

 

[dajop]

To be fair to Jetstar, economy class for travel from SE Asia to Australia is extremely heavily booked at the moment.

I have been tracking this for weeks, as my partner has been visiting me in SIN (and didn't have a flight back home to MEL ex-SIN). Loadings have been extremely tight in Y out of SIN, BKK, KUL, HKG, CGK, MNL, you name it has been full, I have never seen a whole week where it has been Y0 on SQ, EK & QF from SIN-MEL/SYD/BNE/ADL and MH from KUL-MEL, BA/QF-BKK-SYD and also quite tight on TG. (OT, but we scored a SQ Y saver award on monday night for travel tonight - big thumbs up to SQ, as that has been hovering around Y0-Y4 all week, no way the red rat would release award seats with those sorts of loadings)

The one exception to this has been Jetstar, who have had seats SIN-DRW-MEL etc quite cheap (that was the desperate last resort), and DJ & JQ out of DPS. You think that somehow Jetstar could use the Jetstar Asia network to get pax to SIN & DPS and on to JQ services back to Australia.

Travel insurance a must for those with committments, but in these circumstances (for those returning home), travel insurance may indeed be useless.

 

[notmensa]

A question... what would travel insurance cover in this situation? The flight hasn't been cancelled, only delayed, and Jet* is covering all meals and accommodation.

 

[mannej]

A question... what would travel insurance cover in this situation? The flight hasn't been cancelled, only delayed, and Jet* is covering all meals and accommodation.

It depends on the T&C's of your travel insurance. Certain policies do not cover extra expenses from mech. delays, whilst others will (only after a certain amount of time).

 

[Keith009]

I was reading a blow-by-blow commentary of the incident via a friend's facebook updates. Last I read she was on attempt #3 to get home, and hasn't surfaced yet...

 

[holdenvxman]

Anyone know what type of "replacement" AC they used?

 

[JohnK]

Jetstar passengers stranded in Thailand for two days touch down in Sydney

JETSTAR passengers stranded in Thailand for two days when their flight was repeatedly delayed have finally touched down in Sydney, with some vowing never to use the budget airline again.

Flight JQ28 from coughet to Sydney was due to leave at 9pm (local time) on Monday but the flight was cancelled, leaving 290 passengers stranded, a disgruntled passenger said.

The airline, citing "technical issues'', offered passengers a full refund, $600 worth of Jetstar travel vouchers and covered the cost of two nights accommodation during the delay.