Jet Airways India having problems

[auspal]

I have read that this airline is having financial problems. I have a booking with Qantas who have a code share agreement with Jet Airways so 4 of my flights are with them ( Brisbane to Goa return). I have just read on another forum of someone in Mumbai at the moment whose flight has been cancelled by Jet and they have to wait in the airport for 14 hours? Who do I contact and how if this happens to me please ?

 

[RooFlyer]

If booked through Qantas, contact Qantas. Its up to them to make good the booking, but check your flight status independently (ie Jet web site) before calling - and even then it may be at least a few days before they get clarity.

But don't let them fob you off to Jet.

Keep notes of all discussions and take screen shots of all current bookings etc. If things start to 'disappear' you'll want a paper (or screen shot) trail. Not saying that this will happen, but best to be cautious.

 

[MEL_Traveller]

I have read that this airline is having financial problems. I have a booking with Qantas who have a code share agreement with Jet Airways so 4 of my flights are with them ( Brisbane to Goa return). I have just read on another forum of someone in Mumbai at the moment whose flight has been cancelled by Jet and they have to wait in the airport for 14 hours? Who do I contact and how if this happens to me please ?

Is the cancellation related to the supposed financial issue? Cancellations can happen with any airline. And for that length of time (or longer).

If you are on the ground in Singapore or India and your flight is delayed for a significant period, you should first deal with Jet Airways. They have the best resources on the spot to help with meals, accommodation and reaccommodation on alternative flights. (If you are in Singapore you could head to the Qantas ticket desk or lounge, but if you are in India you could be on hold for an hour or two trying to speak to someone at the QF call centre.)

If you cannot reach a satisfactory outcome with Jet you can contact Qantas.

 

[auspal]

I don't know if this is related to the supposed financial issue or not. I am sure we will be fine in Singapore, but worried about Goa and Mumbai. Hopefully wont happen but will try and contact Qantas if it does, although being on hold for a couple of hours doesn't sound good. We are retired so if delayed wont be a problem, but the other poster wasn't offered anything from Jet , wasn't allowed to check in or allowed out of the airport.

 

[RooFlyer]

Are you currently on your trip? Or is it in the future? I read it as it being in the future and you are getting prepared, just in case.

In any case, a problem with a flight booked as a code share on another airline gets tricky to rectify at the best of times. The operating carrier may simply treat your code-share booking as being invisible to them (as far as fixing issues are concerned) - its essentially a 'Qantas flight' just contracted out to someone else. By all means approach Jet, but I can't see how they would help you, other than as a favour. But if they stop running - they stop running.

Qantas, I'm afraid, will be the ultimate solution provider (hopefully).

 

[MEL_Traveller]

I don't know if this is related to the supposed financial issue or not. I am sure we will be fine in Singapore, but worried about Goa and Mumbai. Hopefully wont happen but will try and contact Qantas if it does, although being on hold for a couple of hours doesn't sound good. We are retired so if delayed wont be a problem, but the other poster wasn't offered anything from Jet , wasn't allowed to check in or allowed out of the airport.

You will have travel insurance, make sure that includes protection for delays. This generally kicks in after a delay of six (6) hours or more and will cover you in the region of $250 for accommodation and meals.

Always look to the operating carrier at first instance. In this case it will be Jet. If they say they can’t help you then you can call Qantas. Otherwise the first thing qantas will ask you, after you’ve been on hold for an hour, is ‘what did Jet say?’

It might well be that Qantas cannot improve over what Jet offers you... and the time you spend on hold could mean missing out on the best seats on other available options.

 

[auspal]

Yes we have good travel insurance so will follow your advice, thank you. Qantas have always been great in the past , have never let us down I have to say. Hopefully Jet will be the same.

 

[MEL_Traveller]

Yes we have good travel insurance so will follow your advice, thank you. Qantas have always been great in the past , have never let us down I have to say. Hopefully Jet will be the same.

Qantas also has major delays. Jet airways is no different.

 

[auspal]

Qantas also has major delays. Jet airways is no different.

I know and they have always looked after me thankfully. Not left to languish in an airport for 14 hours .

 

[moa999]

There has been a thread on airliners.net predicting Jet's imminent death for almost 12 months but to date nothing had happened. Air India is arguably in worse shape, but not in India's interest to see either fail I suspect.

Like any airline they rejig flights from time to time.

 

[auspal]

There has been a thread on airliners.net predicting Jet's imminent death for almost 12 months but to date nothing had happened. Air India is arguably in worse shape, but not in India's interest to see either fail I suspect.

Like any airline they rejig flights from time to time.

Yes I understand that but this passenger had to sit in Mumbai airport for 14 hours and was not even offered a bottle of water. Didn't know that about Air India. I have contacted Qantas with this scenario and they have told me that I can chat with them online and they will do everything they can to get me on the next best available flight. Hopefully not necessary. Qantas were excellent when our flight got cancelled to Santiago earlier this year, we were on our way to the airport when we were informed of this. They put us on an Air New Zealand flight.

 

[MEL_Traveller]

Yes I understand that but this passenger had to sit in Mumbai airport for 14 hours and was not even offered a bottle of water. Didn't know that about Air India. I have contacted Qantas with this scenario and they have told me that I can chat with them online and they will do everything they can to get me on the next best available flight. Hopefully not necessary. Qantas were excellent when our flight got cancelled to Santiago earlier this year, we were on our way to the airport when we were informed of this. They put us on an Air New Zealand flight.

I appreciate your concerns but I think you are worrying too much

Delays happen, and you will need to assess the impact in the day of travel. Assurances by the call centre are, at this stage, purely hypothetical, and you should be prepared for ‘self help’ as much as possible.

While the call centre says they will put you on the first available flight, what does that mean? First available Qantas code share flight? First available flight on another airline?

Unfortunately, while you were lucky in your Air New Zealand example, there are many many more examples where Qantas does not accommodate passengers on alternative airlines... 48 hour delays in Dubai and passengers were left stranded, not put on other carriers. Last year my friend had a cancelled flight from Hong Kong and Qantas only offered to reaccommodate on the same flight 24 hours later. It was only with my assistance that alternative flights were identified and we had to be in the front foot to get Qantas to actually effect that change (to MEL via BNE).

Qantas’ terms and conditions only state they will accommodate you on the next available Qantas service.

Waiting for QF to help can mean your options are severely limited. Of course if these delays happen in Singapore you’ll be fine... plenty of QF staff on the ground to help you. But in India you may need to be somewhat proactive.

 

[auspal]

I appreciate your concerns but I think you are worrying too much

Delays happen, and you will need to assess the impact in the day of travel. Assurances by the call centre are, at this stage, purely hypothetical, and you should be prepared for ‘self help’ as much as possible.

While the call centre says they will put you on the first available flight, what does that mean? First available Qantas code share flight? First available flight on another airline?

Unfortunately, while you were lucky in your Air New Zealand example, there are many many more examples where Qantas does not accommodate passengers on alternative airlines... 48 hour delays in Dubai and passengers were left stranded, not put on other carriers. Last year my friend had a cancelled flight from Hong Kong and Qantas only offered to reaccommodate on the same flight 24 hours later. It was only with my assistance that alternative flights were identified and we had to be in the front foot to get Qantas to actually effect that change (to MEL via BNE).

Qantas’ terms and conditions only state they will accommodate you on the next available Qantas service.

Waiting for QF to help can mean your options are severely limited. Of course if these delays happen in Singapore you’ll be fine... plenty of QF staff on the ground to help you. But in India you may need to be somewhat proactive.

Thanks , I will be now I understand what could happen.