JAL Award w/ QFF - QF not seeing inventory

[nichojo]

Curious as to if anyone has tried to redeem QF points for JL awards recently. I see availability for the flight I want (next April) on both JL and BA's site (BA meaning it should be visible to QF) but 2 different agents claim it's not in their inventory yet. Anyone else experience this?

 

[fairbasa]

Yes, lots of people (including myself) have had the same experience going back a long time in the Oneworld Award thread.

I believe it comes down to a lack of training - don't understand the details of their system but others have mentioned it requires the CSR to look for the JAL availability in a different system. They either forget or don't know to do this.

Just HUCA until you find someone who can see the availability.

Edit: When you do find a staff member that knows how to book it, can you please ask them what exactly they need to do and post it back here for the benefit of all of us.

 

[nichojo]

Yes, lots of people (including myself) have had the same experience going back a long time in the Oneworld Award thread.

I believe it comes down to a lack of training - don't understand the details of their system but others have mentioned it requires the CSR to look for the JAL availability in a different system. They either forget or don't know to do this.

Just HUCA until you find someone who can see the availability.

Edit: When you do find a staff member that knows how to book it, can you please ask them what exactly they need to do and post it back here for the benefit of all of us.

The curious part is that both agents both specifically said that while they couldn't see J availability, they COULD see economy. That's bizarre in my opinion and makes me think they may actually be right, and something else is going on. Why would they need a separate system for a different class?