I booked the Travelodge at SEA through Expedia. When I arrived at SEA late at night, and went to the hotel shuttle phone I dialed the number for Travelodge and requested a pickup. After waiting for well over half an hour and not seeing a Travelodge shuttle, I called again. The operator said she would send it out again, and I asked what colour it was and would it have Travelodge signage on it, She then told me that she wasn't Travelodge. I thought I must have miss-dialed, called again and got the same operator. She then said that she thought Travelodge had closed down. I went back into the terminal, and asked the baggage problem people where I could find a pay phone, as my only means of communication was my iPad which had no charge. They told me there was no pay phone anywhere in the airport, but let me use their phone.
I called Expedia and eventually got through to an Australian contact who insisted on calling Travelodge (even after I explained that they were out of business) and after 20 minutes and trying different numbers she came back and said that it appeared that they were out of business, and she would have to transfer me to someone else. I had my fingers crossed the whole time that they wouldn't lose the call, but eventually the other dept answered, and went through the whole calling Travelodge routine again. After finally deciding that they had to find me alternative and asking all sorts of questions about why I had booked Travelodge in the firts place & what I needed from accommodation, they eventually booked me into a replacement.
The end result was acceptable, but it took me over an hour and a half late at night with very limited means of communication to get things sorted out. I would have expected Expedia to be aware of closures and be pro-active in sorting out issues - sadly this is not the case.
I called Expedia and eventually got through to an Australian contact who insisted on calling Travelodge (even after I explained that they were out of business) and after 20 minutes and trying different numbers she came back and said that it appeared that they were out of business, and she would have to transfer me to someone else. I had my fingers crossed the whole time that they wouldn't lose the call, but eventually the other dept answered, and went through the whole calling Travelodge routine again. After finally deciding that they had to find me alternative and asking all sorts of questions about why I had booked Travelodge in the firts place & what I needed from accommodation, they eventually booked me into a replacement.
The end result was acceptable, but it took me over an hour and a half late at night with very limited means of communication to get things sorted out. I would have expected Expedia to be aware of closures and be pro-active in sorting out issues - sadly this is not the case.
