Incorrect SCs posted for domestic J sector on international itinerary?

[Jurahn]

I'm in the US at the moment and was checking to see whether any of my flights had posted yet. I flew PER-SYD on 13th March (the only flight posted so far) but have only received 80 SCs, which was the pre-31 January 2017 earn rate. According to the SC earn table, domestic flights in Discount J should receive 90 SCs for PER-SYD. I note however on the short haul/trans Tasman/long haul international table, J flights 1501-3000 miles earn 80 SCs.

So does that mean because my PER-SYD sector was part of an international itinerary, the SCs are paid from the "international" earn table instead of the domestic table? Not very happy, if that's the case as that's very misleading - or is it an error on VA/Velocity's part?

Has anyone else come across this?

 

[Jet L]

I would call them but most likely because it was a part of a international itinerary that is post as that

 

[Jurahn]

I would call them but most likely because it was a part of a international itinerary that is post as that

Not an option to call them at the moment unfortunately as I'm in the US, won't be back in Australia until mid-April. That's why I thought I'd ask first if anyone else has had this happen.

 

[fewings85]

had the same thing, I flew VA PER-LAX last month and the earning was under the old table. I also wondered this but I couldn't be bothered chasing it up, post up what you find out when you do!

I have PER-MEL next Friday and then PER-SYD on April 2nd so I will see what SC comes up there. I would assume under the new table. That will tell me if its something to do with international itinerary I guess.

 

[Jet L]

Not an option to call them at the moment unfortunately as I'm in the US, won't be back in Australia until mid-April. That's why I thought I'd ask first if anyone else has had this happen.

Try sending an email they respond in 2 days for golds

 

[Jurahn]

Try sending an email they respond in 2 days for golds

Looks like I'll have to - I need to get this clarified as I'm relying on the SCs for this trip to go towards requalification for Gold for both Mr J and I.

 

[oz_mark]

I'm in the US at the moment and was checking to see whether any of my flights had posted yet. I flew PER-SYD on 13th March (the only flight posted so far) but have only received 80 SCs, which was the pre-31 January 2017 earn rate. According to the SC earn table, domestic flights in Discount J should receive 90 SCs for PER-SYD. I note however on the short haul/trans Tasman/long haul international table, J flights 1501-3000 miles earn 80 SCs.

So does that mean because my PER-SYD sector was part of an international itinerary, the SCs are paid from the "international" earn table instead of the domestic table? Not very happy, if that's the case as that's very misleading - or is it an error on VA/Velocity's part?

Has anyone else come across this?

Any itinerary or journey that includes an arrival or departure city outside Australia is considered International. Similarly, points earned will be based on distance, rather than cost.

 

[williamsf1]

So does that mean because my PER-SYD sector was part of an international itinerary, the SCs are paid from the "international" earn table instead of the domestic table? Not very happy, if that's the case as that's very misleading - or is it an error on VA/Velocity's part?

Has anyone else come across this?

Do not know how how you can call it missleading ... it is at the top of the earn page for points.... assume your points were at the international level and not the domestic level as well ..

International Short Haul and Long Haul Flights:
When flying on Virgin Australia International Short Haul or Long Haul flights and domestic flights as part of an international journey or a Virgin Australia codeshare flight, you will earn Points based on your fare class and the number of the miles flown.

 

[Jurahn]

Do not know how how you can call it missleading ... it is at the top of the earn page for points.... assume your points were at the international level and not the domestic level as well ..

International Short Haul and Long Haul Flights:
When flying on Virgin Australia International Short Haul or Long Haul flights and domestic flights as part of an international journey or a Virgin Australia codeshare flight, you will earn Points based on your fare class and the number of the miles flown.

I'm not referring to the points earn, that doesn't bother me in the slightest, it's the SC earn I'm querying - I can't find anything (unless I've overlooked it) referring to a different SC earn for domestic Australian flights which are part of an international itinerary, hence my question.

 

[williamsf1]

I'm not referring to the points earn, that doesn't bother me in the slightest, it's the SC earn I'm querying - I can't find anything (unless I've overlooked it) referring to a different SC earn for domestic Australian flights which are part of an international itinerary, hence my question.

Any International[FONT=&quot] means a Flight Sector, Journey or Itinerary where at least one arrival or departure city is outside of Australia. For example, a flight from Atlanta to Los Angeles is an Any International Flight Sector, a Journey from Perth to Abu Dhabi via Sydney is an Any International Journey, and a return flight from Los Angeles to Sydney is an Any International Itinerary. Any International includes Virgin Australia International Short Haul and Virgin Australia International Long Haul.

[/FONT]In your case you would substitute PER SYD AUH for PER SYD LAX

as your journey was regarded as international - the whole thing earns at international rules for points and SC

 

[Jurahn]

Any International[FONT=&amp] means a Flight Sector, Journey or Itinerary where at least one arrival or departure city is outside of Australia. For example, a flight from Atlanta to Los Angeles is an Any International Flight Sector, a Journey from Perth to Abu Dhabi via Sydney is an Any International Journey, and a return flight from Los Angeles to Sydney is an Any International Itinerary. Any International includes Virgin Australia International Short Haul and Virgin Australia International Long Haul.

[/FONT]In your case you would substitute PER SYD AUH for PER SYD LAX

as your journey was regarded as international - the whole thing earns at international rules for points and SC

Ah, OK - looks like we'll miss out on those extra 10 SCs, dammit. Oh well, at least I know for the return journey (currently pooling to Mr J, then the SCs on the return will come to me). At least now there's the option to make up some extra SCs with our usual Coles spend if I'm going to fall a bit short with requalifying now.

Another reason for my confusion though was that I raised the question when the new SC earn tables were announced. As I'd booked these flights last May, I contacted Velocity several months ago and asked them whether the domestic sectors would now earn 90 SCs instead of 80 under the new table (I gave them the PNR, so they could see it was part of an international itinerary) and they said yes, the earn would be 90 SCs, so it appears that information was incorrect .

 

[williamsf1]

Ah, OK - looks like we'll miss out on those extra 10 SCs, dammit. Oh well, at least I know for the return journey (currently pooling to Mr J, then the SCs on the return will come to me). At least now there's the option to make up some extra SCs with our usual Coles spend if I'm going to fall a bit short with requalifying now.

Another reason for my confusion though was that I raised the question when the new SC earn tables were announced. As I'd booked these flights last May, I contacted Velocity several months ago and asked them whether the domestic sectors would now earn 90 SCs instead of 80 under the new table (I gave them the PNR, so they could see it was part of an international itinerary) and they said yes, the earn would be 90 SCs, so it appears that information was incorrect .

maybe you do have a valid complaint if you were told incorrect information, but the earn based on the new rules is correct.

 

[serfty]

... I contacted Velocity several months ago and asked them whether the domestic sectors would now earn 90 SCs instead of 80 under the new table (I gave them the PNR, so they could see it was part of an international itinerary) and they said yes, the earn would be 90 SCs, so it appears that information was incorrect .

Was this verbal or via email?

I suspect you have a case, but need some proof ... An email would work better.

 

[Jurahn]

Was this verbal or via email?

I suspect you have a case, but need some proof ... An email would work better.

. It was both (sort of) - the reply I've quoted was a verbal one from Velocity when I rang them, but around that time I'd also posted a similar query on the relevant thread started by the Velocity rep here, and their reply seemed to indicate the same: Here's a link to that reply, which quotes my post:

http://www.australianfrequentflyer....e-virgin-australia-s-78145-3.html#post1507610

 

[Jurahn]

An update on this situation - received an email from Velocity today which confirmed the SCs I received were NOT correct, and should have been 90, not 80. They have credited the missing 10 SCs to my account. I suspect the same thing may happen with the return flight SYD-PER in a few weeks' time, so will have to keep an eye on that.

So from Velocity's response, it appears even though the flight was part of an international itinerary, the SCs are paid as per the domestic SC table.

 

[fewings85]

An update on this situation - received an email from Velocity today which confirmed the SCs I received were NOT correct, and should have been 90, not 80. They have credited the missing 10 SCs to my account. I suspect the same thing may happen with the return flight SYD-PER in a few weeks' time, so will have to keep an eye on that.

So from Velocity's response, it appears even though the flight was part of an international itinerary, the SCs are paid as per the domestic SC table.

so does this mean the leg I did PER-SYD-LAX on Feb 23 was credited incorrectly? I had a fully flex econ ticket and I received 40 SC's for the leg PER - SYD and 80 SC's for the leg SYD - LAX.

Because if that's the case and those legs are treated as Domestic then the earn table says I should of received 45?

 

[williamsf1]

So from Velocity's response, it appears even though the flight was part of an international itinerary, the SCs are paid as per the domestic SC table.

Someone at Velocity is going to have fun updating the system and webpage information

 

[Jurahn]

so does this mean the leg I did PER-SYD-LAX on Feb 23 was credited incorrectly? I had a fully flex econ ticket and I received 40 SC's for the leg PER - SYD and 80 SC's for the leg SYD - LAX.

Because if that's the case and those legs are treated as Domestic then the earn table says I should of received 45?

From the reply I received, it seems so. It would certainly pay to give Velocity a call to follow it up.

 

[fewings85]

ill give them a call or an email and find out

 

[Jurahn]

ill give them a call or an email and find out

Don't bother. Today I received yet another email from Velocity on this matter, this time an apology as after a "thorough review" of the booking, it's now been decided that the PER-SYD flight was in fact part of an international itinerary (so why didn't they come to that conclusion the first time?) and I should only have received 80 SCs after all. However as a "goodwill" gesture, they're not going to take back the extra 10 SCs. **sigh**.