Anastascia
Intern
- Joined
- Oct 19, 2012
- Posts
- 98
Hi all,
I booked a room at IC Sydney at $479 for the night and then found exact same room on Asia Travel for $349 a night. I took a screen shot of the rate, booked the room again on Asia Travel and submitted a BRG claim. It was declined as they advised the rate could not be located. I then sent them the screen shot and it was declined again. I did not advise them I had actually booked the cheaper rate as I thought the screen shot would suffice.
Should I send them my booking confirmation from Asia Travel? Both are flexible bookings so I will cancel IHG booking if my claim is not accepted.
Why do they decline these claims because the cheaper rate can no longer be found? If it's a good rate on another site, it's probably just sold out which is understandable but I don't see how this can be a valid reason to decline claims if you have proof of the cheaper rate.
I booked a room at IC Sydney at $479 for the night and then found exact same room on Asia Travel for $349 a night. I took a screen shot of the rate, booked the room again on Asia Travel and submitted a BRG claim. It was declined as they advised the rate could not be located. I then sent them the screen shot and it was declined again. I did not advise them I had actually booked the cheaper rate as I thought the screen shot would suffice.
Should I send them my booking confirmation from Asia Travel? Both are flexible bookings so I will cancel IHG booking if my claim is not accepted.
Why do they decline these claims because the cheaper rate can no longer be found? If it's a good rate on another site, it's probably just sold out which is understandable but I don't see how this can be a valid reason to decline claims if you have proof of the cheaper rate.