D
Deleted member
Guest
Staying at the IC Rialto this weekend.
Have to say there are highs and Lows with this place.
The room is ok (upgraded to king junior spa suite) bed is comfortable, that said I woke with a sore back.
The booking process was interesting as well. Booked (as a platinum ambassador) a king club room, was upgraded to king suite, upon checking our booking before flying in we were “downgraded” to a basic room, which was less than what we had actually booked to begin with! We had to fight to get our original booking and upgrade reinstated.
Club lounge is not comfortable. I really don’t get why low slung chairs are so popular. The afternoon tea offering was average, but the service is reasonably attentive. Breakfast this morning is woeful! Plates are cold , food is cold, coffee was bitter ( maybe my taste is off) IMHO a hot breakfast needs to be hot, not cold to lukewarm. Pastries are poor quality.
We are resolved to forego our included breakfast tomorrow and will try our luck outside.
I’m not sure I would bother again, this is likely my last stay here.
Over all a pretty poor effort by IHG 4/10
Have to say there are highs and Lows with this place.
The room is ok (upgraded to king junior spa suite) bed is comfortable, that said I woke with a sore back.
The booking process was interesting as well. Booked (as a platinum ambassador) a king club room, was upgraded to king suite, upon checking our booking before flying in we were “downgraded” to a basic room, which was less than what we had actually booked to begin with! We had to fight to get our original booking and upgrade reinstated.
Club lounge is not comfortable. I really don’t get why low slung chairs are so popular. The afternoon tea offering was average, but the service is reasonably attentive. Breakfast this morning is woeful! Plates are cold , food is cold, coffee was bitter ( maybe my taste is off) IMHO a hot breakfast needs to be hot, not cold to lukewarm. Pastries are poor quality.
We are resolved to forego our included breakfast tomorrow and will try our luck outside.
I’m not sure I would bother again, this is likely my last stay here.
Over all a pretty poor effort by IHG 4/10