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Qantas | Frequent Flyer
How long did Qantas take to process your refund for cancelled flights?
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<blockquote data-quote="levelnine" data-source="post: 2386535" data-attributes="member: 22021"><p>My guess that the reason is a legacy IT issue. It seems like they are processed in batches and appear to require manual intervention in complex cases, just as the initial calculation of taxes and charges appear to require manual intervention on complex reward tickets. </p><p></p><p>Whether or not that is a 'legitimate' reason is, of course, open to debate.</p><p></p><p>What I find wild is that it seems some refunds never come up for manual intervention unless you actually call them to action it. I got a refund initiated yesterday after waiting over 4 months for a refund and many calls. No suggestion it was in a queue or that there was some reason for the delay. Were they planning to hold on to my money indefinitely if I didn't bother to keep hassling them for it?</p><p></p><p>The requirement for meticulous record keeping on my part is even more annoying than the delay.</p></blockquote><p></p>
[QUOTE="levelnine, post: 2386535, member: 22021"] My guess that the reason is a legacy IT issue. It seems like they are processed in batches and appear to require manual intervention in complex cases, just as the initial calculation of taxes and charges appear to require manual intervention on complex reward tickets. Whether or not that is a 'legitimate' reason is, of course, open to debate. What I find wild is that it seems some refunds never come up for manual intervention unless you actually call them to action it. I got a refund initiated yesterday after waiting over 4 months for a refund and many calls. No suggestion it was in a queue or that there was some reason for the delay. Were they planning to hold on to my money indefinitely if I didn't bother to keep hassling them for it? The requirement for meticulous record keeping on my part is even more annoying than the delay. [/QUOTE]
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Qantas | Frequent Flyer
How long did Qantas take to process your refund for cancelled flights?
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